Hotel Receptionist

The Loch Ness Drumnadrochit Hotel; Drumnadrochit; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hotel near Loch Ness is seeking a Receptionist to join its front-of-house team. Responsibilities include greeting guests, managing reservations, and ensuring a seamless guest experience. The ideal candidate will have excellent communication skills and previous experience in customer service. The position offers competitive pay and opportunities for career development.

Benefits

Competitive pay

Training and support from an experienced team

Staff meals on duty

Opportunities for career development

Qualifications

• Friendly, professional manner with excellent communication skills.
• Previous experience in reception or customer service is an advantage.
• Comfortable using booking systems.

Responsibilities

• Greet and check in guests on arrival.
• Manage check-outs efficiently.
• Provide information about the hotel and local attractions.
• Process payments and maintain accurate records.
• Work closely with housekeeping and food & beverage teams.

Skills

Excellent communication skills

Organised and detail-focused

Customer service experience

Booking systems proficiency

Flexibility for shifts

Tools

Microsoft Office

Job description

About the Role

The Loch Ness Drumnadrochit Hotel, located beside the famous Loch Ness Exhibition, is seeking a Receptionist to join its front-of-house team. You will be the first point of contact for guests from around the world, managing reservations and delivering a warm Highland welcome.

Responsibilities

• Greet and check in guests on arrival, manage check-outs efficiently
• Handle reservations by phone, email, and in person
• Provide information about the hotel and local attractions
• Process payments and maintain accurate records
• Work closely with housekeeping and food & beverage teams to ensure a seamless guest experience

Requirements

• Friendly, professional manner with excellent communication skills
• Organised and detail-focused
• Previous experience in reception or customer service is an advantage
• Comfortable using booking systems and Microsoft Office
• Flexibility to work shifts including evenings and weekends

Benefits

• Competitive pay
• Training and support from an experienced team
• Staff meals on duty
• Opportunities for career development within Cobbs Hotels