Hotel Receptionist

Monkey Island Estate; Dorney Reach; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in Dorney Reach is seeking a Hotel Receptionist to manage guest check-ins and check-outs while providing exceptional customer service. Ideal candidates should have hotel experience, excellent communication skills, and be proficient in software like Opera Cloud and Microsoft Office. The role offers a variety of employee benefits including generous holiday allowances, training opportunities, and health packages.

Benefits

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Exclusive YTL Perks

Qualifications

• Previous hotel experience is preferred.
• Confident in replying to emails and using internet browsers.

Responsibilities

• Responsible for guest check-in and check-out.
• Respond to a variety of queries face to face and on the telephone.

Skills

Excellent communication skills

Strong organizational skills

Experience using Opera Cloud

Proficiency in Microsoft Office

Job description

Overview

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.

Our guests will be your priority; you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team.

Successful candidates will benefit from previous hotel experience using Opera Cloud, confident with replying emails and using Microsoft Office—ideally Word and Excel—and internet browser.

About Monkey Island Estate & YTL Hotels

At Monkey Island Estate, we pride ourselves on our dedicated, detail-oriented, and guest-focused culture. We believe that the little things make a big difference. From the meticulous preparation of our event spaces to the personalized touches in our guest rooms, every detail is carefully considered to create a seamless and luxurious experience. YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations. Our Philosophy: At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Benefits

• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years' service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.