Hotel Receptionist

Rowhill Grange (Alexander Hotel Collection); Dartford; On-site; GBP 24,000; Full time

Job summary

A hotel in Dartford is seeking a Hotel Receptionist to deliver exceptional guest service. You will handle check-ins, manage enquiries, and ensure guest satisfaction. Candidates should have excellent personal appearance, strong communication skills, and a desire to serve. This role offers a competitive salary and several employee benefits such as holiday increases and discounts on services.

Benefits

4 weeks holiday rising to 5 weeks

8 Bank holidays

Free car parking

Employee uniform

Discounted hotel accommodation

Discounted hair treatments

Discount on food & beverage

Refer a friend scheme

Qualifications

• Must have a smart appearance and a five-star smile.
• Genuine desire to serve our guests.
• Good attention to detail and organisation.

Responsibilities

• Welcome arriving guests and handle check-in procedures.
• Handle enquiries in-person and via telephone.
• Post charges and manage guest billing.
• Take reservations for bedrooms.

Skills

Excellent personal appearance

Excellent communication skills

Warm and friendly disposition

Organisational skills

Attention to detail

Accurate data entry

Job description

HOTEL RECEPTIONIST 37.5 hours per week

£23,809.50 per annum + monthly service charge payment

The Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a really popular choice for residents and visitors with a variety of menus to suit every taste and occasion.

Please see our website for a full list of facilities

The Role

A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.

• 5 days 37.5 hrs per week including weekend shifts
• A mixture of early shifts 7.30am to 3.30pm weekdays and 8am-4pm weekends, and late shifts 2pm to 10pm
• Welcoming arrival guests
• Guest check-in and rooming
• Enquiry handling - both in person and on the telephone
• Posting of charges and guest billing
• Taking bedroom reservations
• Producing daily Activity Report for all internal departments
• Upselling facilities and rooms
• Organising porter service where needed
• Balancing the shift and completing 'end of day' procedures

Requirements

• Excellent standard of personal appearance
• Excellent communicator in person and on the telephone
• Warm and friendly disposition
• Genuine desire to serve our guest’s.
• Organised and good attention to detail
• Accurate data entry and computer work

#customerservice #guest #hotelreception