Hotel Receptionist

Threadneedles Hotel; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join the front office team as a Hotel Receptionist at a luxury boutique hotel situated in the heart of London. This role emphasizes providing exceptional guest service, handling check-ins/check-outs, and efficiently addressing guest inquiries. Ideal candidates will have hotel experience, particularly using Opera, and a passion for hospitality.

Benefits

Generous Holiday Allowance

Referral Bonus

Healthcare Package

Learning and Development Opportunities

Discounted room nights worldwide

Exclusive YTL Perks

Finanical Wellbeing

Health and Wellbeing platform

Qualifications

• Previous experience in a hotel setting required.
• Excellent communication and organisational skills essential.
• Ability to handle queries efficiently and professionally.

Responsibilities

• Responsible for guest check-in and check-out.
• Responding to guest queries face to face and on the phone.
• Maintain a friendly and approachable demeanor.

Skills

Communication

Organisational Skills

Attention to Detail

Tools

Opera

Job description

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.

Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team.

Successful candidates will benefit from previous hotel experience using Opera.

Threadneedles Hotel, Autograph Collectionis a distinguished five-star boutique hotel located in the heart of the City of London. Housed in a former Victorian bank, this 74-bedroom property combines historic charm with modern luxury. Perfectly situated just moments from Bank Tube Station, Threadneedles offers unparalleled convenience for both business and leisure travellers.

Our Culture

At Threadneedles Hotel, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our team values authenticity, attention to detail, and a passion for hospitality. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels welcomed and cared for.

Join Our Team and Enjoy These Amazing Benefits!

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.

• Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends

• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.