Hotel Receptionist

Grand Plaza Kensington; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A stylish boutique hotel in London seeks a Hotel Receptionist to provide exceptional service from check-in to check-out. Key responsibilities include welcoming guests, managing arrivals and departures, and handling Front Office tasks. No previous experience is required, but strong communication and customer service skills are essential. The position is full-time with shift availability.

Qualifications

• Good communication and customer service skills are essential.
• Punctuality and a well-presented appearance are required.
• Availability to work shifts is necessary.

Responsibilities

• Welcome guests and visitors warmly.
• Manage the check-in and check-out process accurately.
• Provide information and promote hotel services.
• Handle Front Office administration tasks punctually.

Skills

Good communication skills

Good customer service skills

Punctual and well presented

Ability to work shifts

Job description

As a Hotel Receptionist (Day and Night Shift), you will:

• Provide a professional and warm welcome to all guests and visitors to the hotel
• Provide exceptional experience service to all guests from check-in through check-out
• Deliver good customer service and provide all the relevant information to all guests and visitors for their stay
• Manage arrivals and departure process professionally and in accordance with the Hotel’s Policy, ensuring payments and billings are correct
• Promote the hotel and its services
• Complete all Front Office administration tasks with accuracy and on time
• Liaise with all departments and communicate effectively with the other teams and assist when necessary
• Be available to cover night shift as when needed

Requirements:

• Good communication skills
• Good customer service skills
• Punctual and well presented
• Able to work shifts
• All applicants must be eligible to live and work in the UK

Experience: Not required
Employment: Full-time

About Grand Plaza Kensington: A stylish boutique hotel.