Hotel Receptionist

Murrayfield Hotel; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group is seeking an experienced Hotel Receptionist to join their luxury venue in Edinburgh. The successful candidate will manage guest interactions, data entry, and cash handling while supporting high standards of guest satisfaction. Join a fantastic team with opportunities for career development and attractive employee benefits.

Benefits

Keep 100% of tips earned

Access up to 40% of your pay as it's earned

30% off food and cinema tickets across Scotland

Discounts on hotel stays and apartments

Staff meals during shifts

Flexible working hours

Qualifications

• Experience in a similar role required.
• Positive 'can do' attitude and team spirit needed.
• Availability for evening and weekend shifts.

Responsibilities

• Collaborate with departments to ensure guest satisfaction.
• Handle guest inquiries and complaints professionally.
• Manage cash and till procedures following company policies.

Skills

Guest Satisfaction

Data Entry

Cash Management

Tools

Opera

Job description

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Murrayfield Hotel, 18 Corstorphine Road, Edinburgh, EH12 6HN

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with over 40 venues including bars, restaurants, hotels, and more across Scotland.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

The Scotsman is a luxury hotel featuring original architecture, luxurious wood-paneled rooms, a grand marble staircase, and stained glass windows.

Many rooms offer spectacular views of Edinburgh Castle, The Mound, Carlton Hill, and Princes Street Gardens. We also offer a range of tastefully furnished rooms and suites for events.

What is in it for you?

• TRONC electronic tips – Keep 100% of tips earned.
• Wagestream – Access up to 40% of your pay as it is earned, with automatic savings options.
• 30% off food and cinema tickets across Scotland.
• Hotel and apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals during shifts.
• Flexible working hours.
• Career development through Scotsman Steps training.

The Role:

As Hotel Receptionist, your responsibilities will include:

• Reporting to the General Manager and collaborating with all departments to ensure guest satisfaction.
• Accurate data entry into the booking system and processing charges.
• Handling guest inquiries and complaints professionally.
• Managing cash, charges, float, and till procedures per company policies.

The Person:

The ideal candidate will have:

• Experience in a similar role.
• A positive 'can do' attitude and team spirit.
• Availability to work shifts, including evenings and weekends.
• Experience with Opera or similar booking systems is desirable.

The Process:

If you believe this Hotel Receptionist role is for you, apply now, and a member of our Hotel team will contact you.