Hotel Receptionist

Andrew Brownsword Hotels Limited; Bath; On-site; GBP 2,000 - 2,600; Full time

Benefits offered by this job

Perkbox access

Discount on food & beverage

£25 B&B per person

Employee Assistance Programme

Free meals on duty

Development opportunities

Milestone awards

Job summary

The Bath Priory, part of the Andrew Brownsword Hotels family, is seeking a Receptionist to welcome guests, manage check‑in/out, book tables and share local tips.

You will build strong relationships with colleagues, provide friendly service across departments, and help ensure memorable experiences in Bath.

This role offers competitive base pay with a monthly service charge and tips, plus attractive staff benefits and development opportunities.

Qualifications

• Experience in a similar role.

Responsibilities

• Host guests from check‑in to check‑out.
• Book tables, recommend local spots, engage in conversation.
• Build strong relationships with colleagues across departments.
• Assist with duties across departments when needed.

Job description

Location

The Bath Priory (part of the Brownsword family of hotels) is located in Bath, a short walk from the city centre, with a bus stop right outside. The hotel is a Georgian house with 33 bedrooms built in honey‑coloured Bath stone, surrounded by four acres of award‑winning gardens.

Role Overview

We are seeking a Receptionist to host guests from check‑in to check‑out, book tables, advise on local hot spots, and ensure memorable experiences.

Responsibilities

• Host guests from check‑in to check‑out.
• Book tables, recommend local spots, engage in conversation.
• Build strong relationships with colleagues across departments.
• Assist with duties across departments when needed.

Compensation

Competitive base pay plus service charge (~£160 per month, ~£2,000 per year) and tips.

Perks & Benefits

• Perkbox retail & hospitality perks.
• 25% discount on food & beverage across the group; £25 B&B per person; special rates for friends and family.
• External Employee Assistance Programme helpline.
• Free meals on duty.
• Unique development pathways and internal promotion opportunities.
• Mile‑stone awards (Champagne, afternoon tea, dinner, extended stays, extra days off).

Qualifications

Experience in a similar role.

Culture & Values

We value thoughtfulness, curiosity, respect, and a sense of belonging. Colleagues are encouraged to build close relationships and support each other. We offer a flexible work/life balance.

About Our Family of Hotels

We run a family of hotels united under one roof, with unique and quirky personalities, focused on inclusivity and quality service. All our properties are located across the UK.