Hotel Receptionist

John Lewis Partnership; Bala; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel and hospitality group located in Bala is seeking an experienced Hotel Receptionist. Responsibilities include managing bookings, facilitating guest check-in/check-out, resolving customer queries, and delivering exceptional guest service. Ideal candidates should possess strong customer-facing experience, numeracy, organizational, and communication skills. The role offers a competitive salary of £12.40 per hour and requires 37.5 hours of work per week, with flexible scheduling options.

Qualifications

• Proven experience in a customer-facing role.
• Good numeracy and computer skills.
• Strong organizational and communication skills.

Responsibilities

• Managing bookings for hotel stays, spa treatments, and activities.
• Being a key point of contact for guests, facilitating check-in/check-out, and resolving customer queries or complaints.
• Acting as a brand ambassador and identifying opportunities to upsell memberships and events.
• Delivering exceptional guest service.

Skills

Customer-facing experience

Numeracy skills

Computer skills

Organizational skills

Communication skills

Job description

Apply on JLP Jobs - the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About Bala Lake Hotel, Activity Base and Spa

It’s our Place in the Mountains. Situated in the beautiful Snowdonia National Park, overlooking spectacular mountains and just a short walk from Llyn Tegid (Bala Lake), it's a magical place to work. If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a passionate and dedicated team of hospitality Partners committed to providing the best experience for our guests. Our guests are Partners, their friends, and family, as they are co-owners of the business. This ownership influences our approach to service and responsibilities.

The hotel offers both activity and relaxation in beautiful surroundings, including activities such as Segways, Crossbows, Archery, High Ropes Aerial Challenge, Gladiator Challenge, Leap of Faith, Low Ropes Course with Zip Wire, Laser Clay, Monster Trucks, Bala's Escape rooms, Cyber Tag, and a luxurious Spa overlooking Llyn Tegid towards the Arenig mountain.

Job Description

At a Glance:

• Salary: £12.40 per hour
• Contract type: Permanent
• Working pattern: 37.5 hours per week, with earliest start at 8:30 am and latest finish at 8:15 pm, including alternate weekends
• Location: Bala Lake Hotel, North Wales

As a Hotel Receptionist, you will be responsible for managing the reception area, delivering a first-class guest experience, and handling administrative tasks for the hotel and Partners.

Key Responsibilities:

• Managing bookings for hotel stays, spa treatments, and activities.
• Being a key point of contact for guests, facilitating check-in/check-out, and resolving customer queries or complaints.
• Acting as a brand ambassador and identifying opportunities to upsell memberships and events.
• Delivering exceptional guest service.

Essential Skills and Experience:

• Proven experience in a customer-facing role.
• Good numeracy and computer skills.
• Strong organizational and communication skills.

Desirable Skills and Experience:

• Knowledge of hotel operations.

Working hours are 37.5 per week, with shifts starting as early as 8:30 am and ending as late as 8:15 pm, on alternate weekends.

The Partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world through innovation, diversification, and excellent service. As Partners, we share ownership and responsibility, contributing to our collective success in a respectful and inclusive environment. We encourage applying early as vacancies may close quickly. We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts, which can be discussed during your interview.