Hotel Receptionist

Andrew Brownsword Hotels; Arundel; On-site; GBP 10,000 - 40,000; Part time

Job summary

A renowned hotel group located in the West Sussex countryside seeks a Hotel Receptionist to provide exceptional service to guests. This role involves managing guest check-ins and check-outs, offering local recommendations, and ensuring a memorable experience for visitors. Ideal candidates will have relevant experience and a passion for hospitality. The position offers competitive pay and various benefits, including employee discounts and development opportunities.

Benefits

Service charge and tips

Retail and hospitality perks via Perkbox

25% off food & beverage

Staff rate of £25 B&B per person

Employee Assistance Programme

Free meals on duty

Development pathways for career growth

Milestone rewards for years of service

Qualifications

• Experience in a similar role is preferred.
• Ability to engage with guests and create memorable experiences.

Responsibilities

• Hosting guests from check-in to check-out.
• Booking tables and advising on local hotspots.
• Ensuring all guests have a memorable experience.
• Supporting other departments as needed.

Job description

Hotel Receptionist

Andrew Brownsword Hotels

• Location: Amberley, West Sussex
• Pay: £12.35 per hour
• Type: Permanent, Part-time
• Posted: 4 hours ago

Located in the picturesque village of Amberley in the West Sussex countryside, Amberley Castle is a unique luxury hotel with 900 years of history. It holds 4 AA red stars, 3 AA rosettes, and is a member of Relais & Châteaux, reflecting quality and style.

SERVICE CHARGE - We pay our service charge monthly. 100% of the service charge is shared among all team members. The service charge can be in the region of £300 a month (around £3,600 per year) for a full-time employee. The hotel may also offer off-site staff accommodation in our two staff houses within walking distance to the hotel to help relocation and settling into the local area.

Come and join our team as a Receptionist and let your passion and personality shine. Our culture is important to us, and we encourage thoughtfulness toward each other and our guests. This role suits someone with experience in a similar role. As host to our guests, you will play a large part in helping them create memories to last a lifetime.

Key responsibilities

• Hosting guests from check-in to check-out, which could include booking tables, advising on local hotspots, or simply engaging in conversation.
• Fostering close relationships across teams and with guests.
• Ensuring all guests have a memorable experience.
• Working as one team and supporting other departments when needed.

Work/life balance is important to us, and we strive for fair rotas. We ask for flexibility so we can be flexible in return.

Benefits

• £12.35 per hour with a 24-hour per week contract, plus service charge and tips.
• Retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels, including 25% off food & beverage and a staff rate of £25 B&B per person across the group; friends and family may receive special rates too.
• Employee Assistance Programme with an externally run confidential helpline for support.
• Free meals on duty.
• Development pathways and opportunities to progress within the company, including potential promotions to senior roles.
• Milestone rewards for every year of service, such as champagne, afternoon tea, or dinner, with additional gifts at major milestones.

About our family of hotels

We bring a family of hotels together under one roof, welcoming guests with warmth and memorable experiences. Each hotel is unique, with a focus on quality, inclusion, and hospitality for both our team and our guests. Our hotels include locations such as Amberley Castle, Gidleigh Park in Devon, and Abode Manchester in a historic building near Piccadilly.

If you’re the type of person who likes to learn and share knowledge, get in touch.