Hotel Receptionist

Andrew Brownsword Hotels; Amberley; On-site; GBP 3,000 - 4,000; Full time

Job summary

A unique luxury hotel in Amberley is seeking a Receptionist to host guests and ensure memorable experiences. The ideal candidate will have prior hospitality experience and strong communication skills. This role offers competitive pay, including service charges and tips, along with various perks such as discounts on food and opportunities for development.

Benefits

Competitive pay including service charge and tips

Retail and hospitality perks

25% discount on food & beverage

Free meals when on duty

Opportunities for development and promotions

Milestone awards for anniversaries

Qualifications

• Experience in a hospitality environment with direct guest interaction.
• Ability to communicate effectively with team members and guests.
• Flexibility in work hours to accommodate hotel needs.

Responsibilities

• Hosting guests from check-in to check-out.
• Booking tables and advising guests on local attractions.
• Ensuring all guests have memorable experiences.

Skills

Experience in a similar role

Communication skills

Customer service orientation

Job description

Location: Located in the picturesque village of Amberley in the beautiful West Sussex countryside, Amberley Castle is a unique luxury hotel steeped in over 900 years of history. With 4 AA red stars, 3 AA rosettes, and a member of Relais & Châteaux, Amberley Castle offers our team the chance to work in a castle with quality and style.

Service Charge: We pay our team a service charge each month! This service charge is pooled, and 100% of it is shared amongst all the team at the hotel—every penny received is paid out to the team.

Service charge can be around £300 a month (close to £3,600 per year) for a full-time employee.

The hotel may also offer off-site staff accommodation in our 2 staff houses within walking distance of the hotel, helping new team members settle into life at the hotel and the local area comfortably.

Send us a WhatsApp message with FAMILYFIRST to [phone] to find out more, chat with us, and apply (or apply the normal way, whichever works best for you!).

Come and join our team as a Receptionist and let your passion and personality shine.

Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role suits someone with experience working in a similar role.

As a host to our guests, you’ll play a key part in ensuring they create memories to last a lifetime.

Key points about the role:

• Hosting guests from check-in to check-out, including booking tables, advising on local hotspots, or just having a chat.
• Building close relationships with colleagues, as they often become friends, fostering a supportive team environment.
• Ensuring all guests have a memorable experience.
• Working as one team, helping across departments when needed.

We value work/life balance and will strive to keep rotas fair. We ask for flexibility to ensure mutual adaptability.

Perks include:

• Competitive pay, including service charge and tips.
• Retail and hospitality perks via our Perkbox platform.
• 25% discount on food & beverage at our hotels, and staff rates of £25 B&B per person across the group, with special rates for friends and family.
• Access to an external confidential helpline through our Employee Assistance Programme.
• Free meals when on duty.
• Opportunities for development and internal promotions, including to General Manager level.
• Milestone awards such as champagne, afternoon tea, or dinner, with larger rewards like longer stays, extra days off, and personalized gifts for significant anniversaries.

About our family of hotels

We unite a family of hotels under one roof, each unique and full of character, committed to quality and inclusivity. Our hotels range from Gidleigh Park in Devon, the historic Amberley Castle, to the modern Abode Manchester, located in a 19th-century textile factory near Piccadilly Station. Visit www.brownswordhotels.co.uk to see the full group.

If you enjoy learning and sharing your wisdom, get in touch!

Send us a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply (or use the traditional application method—whichever suits you!).