Hotel Reception Supervisor

Thistle; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in London seeks a Front Of House Team Leader to oversee front desk operations, ensuring exceptional guest experiences. You will lead a team, manage check-ins and check-outs, and foster a culture of personalized service. Ideal candidates should have supervisory experience in hospitality and strong interpersonal skills. Competitive salary and benefits are offered, alongside career growth opportunities.

Benefits

Wage Stream

Discounts & Perks

Interest-Free Loans

Gym Discounts & Cycle to Work Scheme

Qualifications

• Proven experience in a supervisory or leadership role within a customer-facing environment.
• Passion for crafting extraordinary guest experiences.
• Confident, approachable personality with strong interpersonal skills.

Responsibilities

• Oversee day-to-day operations of the Front Desk team.
• Resolve guest queries and manage daily workflows.
• Coach and support front desk team for their growth.

Skills

Supervisory experience

Interpersonal skills

Attention to detail

Customer service

Tools

Opera

Job description

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Contract: Full Time
Payment: Salaried
Salary: £14.30 per hour + commissions

The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What you’ll be doing

As a Front Of House Team Leader, you will take ownership of the day-to-day operations of our Front Desk team, ensuring smooth, efficient, and memorable guest experiences. You'll lead by example, overseeing and assisting check-ins and check-outs, proactively resolving guest queries, and managing daily workflows with precision and care.

Your proficiency with Opera is both essential and highly valued in this role. However, it’s your natural talent for hospitality, your ability to intuitively connect with guests and anticipate their needs, that truly defines your impact. You’ll lead by example, fostering a culture of warm, personalised service where every guest feels seen, appreciated, and genuinely cared for.

In your leadership role, you’ll coach and support front desk team, helping them grow in confidence and capability. You’ll act as a key point of contact between the team and management, ensuring standards are met, feedback is shared, and excellence is consistently delivered.

What you’ll bring

• Proven experience in a supervisory or leadership role within a fast-paced, customer-facing hospitality environment
• A passion for crafting extraordinary guest experiences, coupled with the drive to mentor and elevate your team
• A confident, approachable personality with strong interpersonal skills and a collaborative leadership style
• Strong attention to detail, with a commitment to ensuring every aspect of the guest experience is seamless
• Demonstrated ability to lead and inspire a team through hands-on guidance and support
• The drive to pursue a rewarding career in hospitality, with opportunities for growth and development

If you’re ready to lead a team dedicated to exceptional, warm hospitality, we’d love to hear from you.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.