Hotel Reception Supervisor

HTE Recruitment; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Reception Supervisor to join their charming hotel in the picturesque Cotswolds. This role is perfect for someone who thrives in a relaxed, informal setting and values genuine customer care. You'll be responsible for overseeing the reception team, ensuring guests receive a delightful experience from check-in to check-out. If you have a passion for hospitality and a love for the local area, this could be the perfect opportunity for you to shine in a supportive environment.

Benefits

On-site Parking

Qualifications

• Experience in a reception supervisory role.
• Strong focus on customer care and hospitality.

Responsibilities

• Oversee reception area and ensure smooth operations.
• Check guests in and out efficiently.

Skills

Customer Care Skills

Knowledge of the Cotswolds Area

Hospitality Passion

Job description

Reception Supervisor - Hotel in the Cotswolds

We are seeking a Reception Supervisor for a charming hotel in the Cotswolds. This hotel offers a rustic yet relaxed environment with high standards of service. The role involves ensuring the smooth operation of the hotel reception team.

The Role

As a Reception Supervisor, you will be responsible for overseeing the reception area, ensuring guests are checked in and out efficiently, the switchboard is answered promptly, and guests have a delightful experience. Your duties will include all standard reception supervisor responsibilities.

Experience & Skills

We are looking for a candidate who thrives in an informal, non-corporate setting. The hotel values personality and genuine customer care over robotic professionalism. Knowledge of the Cotswolds area, excellent customer care skills, and passion for hospitality are essential.

Details

• Hourly Rate: £13.50
• Hours: 40 per week
• Location: Cotswolds
• Parking: On-site