Hotel Reception Manager

Woodbury Park Hotel & Golf Club; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premier hotel in Exeter is seeking a passionate Hotel Reception Manager to lead the front of house team and enhance guest experiences while maximising revenue. The role requires proficient communication skills, Microsoft Office expertise, and a solid background in hotel management. The ideal candidate should be self-motivated and adaptable, with at least one year of management experience. The position offers various employee benefits including a pension scheme and gym membership.

Benefits

Company pension

Cycle to work scheme

Discounted or free food

Employee discount

Gym membership

On-site parking

Qualifications

• 1 year of Hotel Reception Management experience required.
• Passion for hospitality and knowledge of up-sales techniques.
• Ability to work in a team environment and handle customer enquiries.

Responsibilities

• Manage the front of house hotel team for guest service.
• Maximise accommodation revenue through sales and marketing activities.
• Assist the Sales & Marketing Manager with revenue and billing.

Skills

Excellent communication

Strong interpersonal skills

Proficient in Microsoft Office

Teamwork

Confidence and adaptability

Education

GCSE

Job description

Job Description:

Job information Hotel Reception Manager from the Company Woodbury Park Hotel & Golf Club, located in Exeter EX, United Kingdom. This job opening is open to job seekers with a GCSE education.

Job Responsibility:

The role has two primary purposes: management of the front of house hotel team to provide high-quality guest service and maximise accommodation revenue streams through sales and marketing activities.

Key responsibilities include assisting the Sales & Marketing Manager, overseeing revenue and billing, and dealing with customer enquiries to ensure all details are completed to the customer's satisfaction.

The Candidate:

The ideal candidate will demonstrate passion for hospitality, be proficient in Microsoft Office applications, and have knowledge of hotel up-sales techniques and business etiquette.

Required skills include excellent communication, strong interpersonal skills, and the ability to work in a team environment. The candidate should also be confident, adaptable, and self-motivated.

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Requirements:

• Hotel Reception Management experience: 1 year (required)
• Able to commute or relocate to Exeter EX5