Hotel Public Areas Cleaner — Guest Experience Pro

Atlas Hotels Ltd.; Dunfermline; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hotel rooms at £25 per night (59 sites

50% off food and drink

Global employee discount at 6,600+ IHG

Annual bonus after 2 years' service

Holiday allowance that increases with

Job summary

Atlas Hotels in Dunfermline is hiring a Public Area Cleaner and Linen Porter to maintain cleanliness across hotel public spaces and guest rooms. No prior housekeeping experience is required, as we provide full training and a welcoming team environment focused on guest satisfaction.

You will work in a friendly, guest-focused team with opportunities to learn, develop cleaning skills, and contribute to high standards across our 59 hotels. A supportive benefits package accompanies this role.

Qualifications

• Experience in hotel housekeeping is useful but not essential.

Responsibilities

• Deliver a high standard of cleaning throughout the hotel to ensure an excellent guest experience.
• Clean and service guest rooms when required, including making beds, changing linens, dusting, vacuuming and sanitising bathrooms.
• Maintain all public areas, including lobbies, corridors, restrooms and other facilities, to the hotel’s standard.
• Vacuum, mop, sweep, dust and polish furniture and fixtures in public areas.
• Empty bins and replace liners as needed.
• Replenish guest amenities in public areas, such as hand soap, tissues and toilet paper.
• Report maintenance issues to the Maintenance team promptly.
• Maintain cleaning equipment and store it properly after use.
• Uphold cleanliness, hygiene and Atlas standards in all areas.
• Handle guest complaints effectively using the ‘service recovery’ principles.
• Maintain a good knowledge of hotel products, services and guest satisfaction priorities.

Job description

Atlas Hotels in Dunfermline is hiring a Public Area Cleaner and Linen Porter to maintain cleanliness across hotel public spaces and guest rooms. No prior housekeeping experience is required, as we provide full training and a welcoming team environment focused on guest satisfaction.

You will work in a friendly, guest-focused team with opportunities to learn, develop cleaning skills, and contribute to high standards across our 59 hotels. A supportive benefits package accompanies this role.