Hotel Porter - Live in

Hand Picked Hotels; Uckfield; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive hourly rate

Live-in accommodation

Career development

28 days holiday

Uniform provided

Free parking

Wellbeing support

Pension and sick pay

Discount platform

Discounted hotel stays

Loyalty awards

Refer-a-friend bonus

Colleague awards

Team events

Job summary

Hand Picked Hotels is seeking a knowledgeable Porter at Buxted Park Hotel to provide personalised service, assist guests with arrivals and departures, and support a seamless guest experience. The role emphasises luxury service, teamwork with other departments, and a welcoming guest interaction from the door.

The position is full-time, five days out of seven, with live-in accommodation available. A competitive hourly rate is offered, plus a range of benefits and opportunities for career

Qualifications

• Previous experience working in Front office in a luxury four or five star hotel.
• Passion and pride in delivering exceptional, high-quality, personalised service.
• Strong customer-service focus with welcoming and friendly demeanor.

Responsibilities

• Greet guests and assist with arrivals and departures, including luggage handling.
• Provide personalised service and local recommendations to guests throughout their stay.
• Coordinate with all hotel departments to ensure seamless service and daily activities awareness.
• Ensure a smooth and memorable guest experience from check-in to check-out.

Job description

Hotel Porter - Buxted Park Hotel

Location: Buxted, East Sussex, TN22 4AY

Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7 | Live in accommodation available

We are currently seeking a knowledgeable and enthusiastic Porter at Buxted Park Hotel, part of Hand Picked Hotels.

Set within 312 acres of pristine Sussex parkland, Buxted Park Hotel offers an inspiring and elegant environment to grow your hospitality career. This magnificent Palladian mansion welcomes guests seeking timeless elegance, quiet grandeur, and deeply personal experiences. As part of our team, you’ll help bring that sense of effortless luxury to life.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Buxted Park Hotel offers an inspiring place to grow your career.

What will the role involve?

As a Porter, you’ll be one of the first friendly faces our guests meet. You’ll welcome and engage with guests throughout their stay, offering personalised service and thoughtful recommendations that showcase your knowledge of the hotel and local area.

You’ll assist with arrivals and departures, carrying luggage and guest orientation, ensuring a smooth and memorable experience from the moment they step through the door. Strong teamwork and clear communication with all departments are essential, helping deliver seamless service and awareness of daily activities.

If you enjoy helping people and creating memorable moments, this role is for you.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive hourly rate of £13.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• Live in accommodation available for a weekly charge of £77.70
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• You will have previous experience working in Front office in a luxury four or five star hotel.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Local knowledge of the surrounding area and places of interest would be advantageous.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

Who We Are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.

Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.

Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.