Hotel Porter

Scotsman Hospitality; City of Edinburgh; On-site; GBP 10,000 - 40,000; Full time

Job summary

Scotsman Hospitality, un groupe hôtelier diversifié en Écosse, recherche un Hotel Porter expérimenté. Vous serez responsable d'assurer un service client de haute qualité, d'assister les clients avec leurs bagages, et de veiller à ce qu'ils se sentent les bienvenus pendant leur séjour. Profitez de nombreux avantages, y compris des réductions et des opportunités de développement de carrière.

Benefits

TRONC electronic tips

Wagestream

30% off food and cinema tickets

Hotel and Apartment discounts

Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps

Qualifications

• Expérience en hôtellerie ou dans un environnement de service client.

Responsibilities

• Escorter les clients dans leurs chambres et montrer les installations.
• Aider les clients avec leurs bagages et les livrer aux arrivées anticipées.
• Assurer une expérience client optimale en répondant à leurs besoins.

Skills

Service à la clientèle

Gestion des bagages

Accueil des clients

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels, and more.

We are looking for an experienced and talented Hotel Porter to join our fantastic venue, *insert venue name*.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits:

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As a hotel porter, the right candidate will be responsible for providing a high and professional level of customer service at all times.

Duties Will Include

• Escort guests to their rooms, showing them the facilities inside the room (light switches, heating control, TV, etc.).
• Assist customers with their luggage and deliver luggage for early arrivals.
• Be responsible for storing guest luggage on check-out and tagging it correctly.
• Ensure all customers have the best possible experience by attending to their needs.
• Direct guests and answer queries to ensure they feel welcome and cared for during their stay.

The Person

• Must have experience within hospitality or a customer service environment.

The successful applicant must have experience within hospitality or a customer service environment.

The Process

If you think this is the Hotel Porter role for you, apply now, and a member of the Hotel team will be in touch.