Hotel Operations Manager

Village Hotels; Walsall; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & Drink discount

Wellbeing support

Birthday day off

Electric car scheme

Job summary

Village Hotels in the United Kingdom seeks an Hotel Operations Manager to be the operational anchor of the hotel, deputising for the General Manager and coaching Heads of Department across Food & Beverage, Rooms, and Host teams to smash commercial targets without compromising guest experience.

You will lead the four pillars of performance: controlling food costs and payroll, coaching the leadership team, executing internal audits, and upholding ReviewPro and Mystery Dining standards across all

Qualifications

• Experience in a similar fast-paced environment.
• Highly personable with guest focus.
• Ability to coach and develop Heads of Department.
• Willingness to undergo funded qualifications.

Responsibilities

• The Commercial Engine: Driving food costs, wet margins, energy, and payroll with accountable metrics.
• The People Leadership: Coach and mentor HODs and foster internal promotions from Team Leader level.
• The Standards: Champion Excellence standards, conduct internal audits, and uphold ReviewPro and Mystery Dining targets.

Skills

Leadership

People management

P&L awareness

Coaching

Tools

ReviewPro

Mystery Dining

Job description

The Role Outline: Your Shift at a Glance

As our Hotel Operations Manager, you are the operational anchor of the entire hotel. You will deputise for the General Manager, actively coaching the Heads of Department across Food & Beverage, Rooms, and Host teams, ensuring commercial targets are smashed without ever compromising on the guest experience.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How The Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

As our Hotel Operations Manager, you are the engine of the shift. We trust you to handle:

• The Commercial Engine: Driving the "Big 4" (food costs, wet margins, energy, and payroll). You will flex payroll to align with revenue, control stock processes, and avoid relying on intuition—instead tracking quantifiable application velocity metrics and KPIs to monitor your HODs' performance.
• The People Leadership: Acting as the critical communication channel between the GM and the operational teams. You will coach, mentor, and performance manage your HODs, fostering a culture where internal promotions from Team Leader level are the absolute norm.
• The Standards: Championing our Excellence standards. You will influence the team to deliver amazing hospitality, carrying out internal audits, and ensuring ReviewPro and Mystery Dining targets are living and breathing in every single department.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Hotel Stays: Employee discount on overnight stays at Village Hotels starting from £35 based on two sharing, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Wellbeing & Support: Access to our Employee Assistance Programme, a monthly wellbeing programme, and financial support via Salary Finance.
• Work-Life Balance: Flexible working hours, a guaranteed day off for your birthday, and regular team events with our BIG People days.
• Transport: Electric car salary sacrifice scheme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you have experience in a similar fast paced environment, possess a highly personable nature, and love creating memorable experiences for guests, we want to hear from you.

At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.

Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.

Bring your personality, your drive, and your ambition.