Hotel Operations Manager

Village Hotels; Portsmouth; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink Discount

Wellbeing & Support

Work-Life Balance

Electric car salary sacrifice

Job summary

Village Hotels in the United Kingdom seeks an Hotel Operations Manager who will serve as the operational anchor for the property, deputise for the General Manager, and coach Heads of Department across F&B, Rooms, and Host teams to hit commercial targets without compromising guest experience.

You will drive the Big 4 metrics, lead the team through audits and guest service standards, and foster a culture of ownership and integrity with opportunities for progression and funded qualifications.

Qualifications

• Experience leading multi-department hotel operations.
• Ability to coach and develop Heads of Department.
• Strong focus on guest experience while achieving commercial targets.

Responsibilities

• The Commercial Engine: Driving the "Big 4" (food costs, wet margins, energy, and payroll). You will flex payroll to align with revenue, control stock processes, and avoid relying on intuition—instead tracking quantifiable application velocity metrics and KPIs to monitor your HODs' performance.
• The People Leadership: Acting as the critical communication channel between the GM and the operational teams. You will coach, mentor, and performance manage your HODs, fostering a culture where internal promotions from Team Leader level are the absolute norm.
• The Standards: Championing our Excellence standards. You will influence the team to deliver amazing hospitality, carrying out internal audits, and ensuring ReviewPro and Mystery Dining targets are living and breathing in every single department.

Skills

Leadership

Coaching

People management

Job description

The Role Outline: Your Shift at a Glance

As our Hotel Operations Manager, you are the operational anchor of the entire hotel. You will deputise for the General Manager, actively coaching the Heads of Department across Food & Beverage, Rooms, and Host teams, ensuring commercial targets are smashed without ever compromising on the guest experience.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How The Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.


• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.


• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

• The Commercial Engine: Driving the \"Big 4\" (food costs, wet margins, energy, and payroll). You will flex payroll to align with revenue, control stock processes, and avoid relying on intuition—instead tracking quantifiable application velocity metrics and KPIs to monitor your HODs' performance.


• The People Leadership: Acting as the critical communication channel between the GM and the operational teams. You will coach, mentor, and performance manage your HODs, fostering a culture where internal promotions from Team Leader level are the absolute norm.


• The Standards: Championing our Excellence standards. You will influence the team to deliver amazing hospitality, carrying out internal audits, and ensuring ReviewPro and Mystery Dining targets are living and breathing in every single department.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.


• Hotel Stays: Employee discount on overnight stays at Village Hotels starting from £35 based on two sharing, plus a Holiday Purchase scheme.


• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel.


• Wellbeing & Support: Access to our Employee Assistance Programme, a monthly wellbeing programme, and financial support via Salary Finance.


• Work-Life Balance: Flexible working hours, a guaranteed day off for your birthday, and regular team events with our BIG People days.


• Transport: Electric car salary sacrifice scheme.