Hotel Operations Manager

Hastings Hotels Group Limited; Larne; On-site; GBP 33,000; Full time

Job summary

A luxury hotel group in Northern Ireland is seeking a Senior Hotel Manager to oversee operations at their Ballygally Castle Hotel. You will be responsible for managing staff, maintaining high standards of service, and ensuring profitability. The ideal candidate will have strong leadership skills, previous senior management experience, and a knack for enhancing customer service. This full-time position offers a salary of £33,000 per annum along with remarkable benefits including staff meals and discounts.

Benefits

Free staff meals

Employee discounts

29 days holiday plus birthday off

Opportunities for career progression

Qualifications

• Previous senior hotel management experience across various departments.
• Excellent communication, numeracy, and IT skills.
• Ability to motivate, mentor staff and managers.

Responsibilities

• Manage and motivate staff through effective communication and training.
• Provide input into annual budgets and manage costs effectively.
• Ensure high standards of cleanliness and housekeeping.

Skills

Hospitality

Bar Service

Exceptional Customer Service Skills

Supervisory Skills

Education

GCSE Standard or equivalent

Third level qualification (desired)

Job description

Overview

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It\'s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented team at the four-star Ballygally Castle Hotel. Under the inspiring leadership of our General Manager, Scott Weatherup you will support the Hotel Management Team in the effective and efficient running of the Hotel, supporting our teams to deliver an exceptional standard of service to our guests. You will have the opportunity to develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop and grow in your career, and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work a variety of shifts, 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this full-time position is £33,000 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit. Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.).
• To provide input into the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To ensure the fabric, fixtures and equipment of the premises are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping.
• To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity.
• To understand the implications and knock -n effects of development activity on other areas of the business and so work towards business success.
• To identify where resource effort should be placed in order to deliver long term goals and priorities.
• To ensure quality standards and procedures are fully implemented and regularly reviewed throughout the hotel, and that formal and informal feedback is used to ensure continual improvement.
• To find ways and work with other functions to improve customer service delivered by the team.
• To keep customer service on the agenda, communicating customer service data so that people can see improvements in customer service.
• To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.
• To create and promote opportunities to develop and enhance effective working relationships within the hotel, the Group and externally.
• To maintain and strengthen the Group\'s commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community.
• To liaise with and utilise the support of suppliers and other external contacts as appropriate.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position.
• To ensure an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health, Safety, Fire, Hygiene, Security and other statutory requirements.
• Any other duties as required by the General Manager.

About You

You will have previous senior hotel management experience gained across a range of departments.

Required Criteria

• Right to Work in the United Kingdom
• Excellent communication, numeracy and IT skills
• Excellent customer care experience
• Previous Senior Hotel Management experience
• Ability to motivate, coach/mentor staff & managers
• Smart well-groomed appearance
• Exceptional attention to detail
• Work well under pressure and be a team player
• Educated to GCSE Standard or the equivalent with grades A-C in English

Desired Criteria

• Hold a third level qualification

Skills Needed

Hospitality, Bar Service, Exceptional Customer Service Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£33,000.00 per year

Skills: Hospitality, Bar Service, Exceptional Customer Serv, Supervisory Skills

Benefits: Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary