Hotel Nightshift Team Member

Aimbridge; Harlow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Harlow is looking for a Nightshift Team Member. This role involves ensuring guest safety and security during the night, conducting nightly audits, and providing first-class service. Ideal candidates will have strong attention to detail, good communication skills, and the ability to work overnight shifts. The position also offers various development opportunities across departments.

Benefits

Industry leading training

Hotel discounts

Wagestream pay access

24/7 employee assistance

Uncapped incentives

Staff meals

Free staff parking

Qualifications

• Strong attention to detail to ensure cleanliness.
• Effective communication with guests and staff.
• Good customer service skills to assist guests.
• Ability to work overnight shifts.

Responsibilities

• Ensure safety and security of guests during the night.
• Conduct nightly audits and liaise with accounts team.
• Prepare breakfast for daily service.
• Assist in various departments as required.

Skills

Attention to detail

Good communication skills

Customer service skills

Ability to work overnight shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Free staff parking

A day in the life of…

As a Nightshift Team Member, you will work closely with the Front Office Management Team, and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.

You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: You must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.