Hotel Nights Team Leader

Merlin Entertainments Group; Windsor; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join the LEGOLAND Windsor Resort as a Hotel Nights Team Leader, managing a team to enhance the overnight experience for guests. This seasonal role emphasizes leadership, guest satisfaction, and a fun working environment, suitable for those with hospitality experience.

Benefits

40% discount off LEGO sets

Merlin Magic Pass

Staff discounts at Merlin retail shops

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Access to national & local discounts

Free staff parking

Ongoing training & development

Qualifications

• Proven experience in customer facing roles in hospitality, ideally night operations.
• Experience in a team leader function, comfortable leading a diverse team.
• Relevant arrangements for night shifts and willingness to work unsociable hours.

Responsibilities

• Lead Front of House Assistants during night shifts.
• Ensure guest satisfaction and safety throughout their stay.
• Develop team expertise and exceed guest KPI targets.

Skills

Customer facing experience

Team leadership

Knowledge of Microsoft Office Suite

Tools

Opera PMS

Job description

What you'll bring to the team

Hotel Nights Team Leader

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: 7pm – 7am night shifts, with 4-on, 4-off shift pattern

Contract Type: Seasonal, until Winter 2025

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Hotel Nights Team Leader to join our AWESOME Hotel Front of House Nights Team!

You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed throughout their shift of duty updates.

As a motivator and leader, you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets. Our Hotel Nights team play a key part in the magic of an overnight stay at LEGOLAND Windsor Resort, always striving to exceed guest expectations and ensure everyone checks out with awesome memories!

Please note, internally this role is known as Accommodation Night Lead.

Qualifications & Experience

• Proven experience working in a customer facing role within a Hotel or Hospitality function, ideally night operations
• Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
• Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
• You will have the relevant travel arrangements for night shifts, and be comfortable with working unsociable hours
• Due to the working hours for this role candidates must be over the age of 18

Benefits

• Pay of £13.34 per hour
• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for a Hotel Nights Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

GBP £13.34/Hr.