Hotel night shift leader

J D Wetherspoon; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company in Shrewsbury is hiring a Hotel Night Shift Leader to ensure high standards of customer service and safety. This role involves managing hotel operations overnight, performing security checks, and addressing customer inquiries. Ideal candidates should possess strong communication skills, resilience, and a commitment to inclusivity. Applicants must be over 18 and have a valid right to work in the UK.

Qualifications

• Professional and well-presented with strong conversational English.
• Ability to communicate with people at all levels.
• Self-motivated and enthusiastic.

Responsibilities

• Maintain high standards of customer service with a focus on fire safety.
• Oversee the hotel overnight operations.
• Perform hourly security checks and manage emergency evacuations.

Skills

Customer service focus

Communication skills

Resilience under pressure

Attention to fire safety

Job description

Overview

Job Ref: 638248

Job Title: Hotel night shift leader

Pub: The Shrewsbury Hotel, Shrewsbury

Salary: £13.50

Closing Date: 28-09-2025

Vacancy Description: Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards, which means cleanliness, quality, service, maintenance, and atmosphere. You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required. You should be professional and well presented, with good conversational English and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK. You must be over 18 to work in our hotels; if you are younger, there may still be positions available (please search for kitchen or floor staff vacancies). Wetherspoon promotes an inclusive working environment where everyone is welcome. Read more about our hotel night shift leader role.

Responsibilities

• Maintain high standards of customer service at all times with a focus on fire safety.
• Oversee the safe running of the hotel overnight, including handling reservations and enquiries.
• Perform hourly security checks and manage emergency evacuations when required.
• Complete the duty manager logbook and report all accidents and incidents; ensure accurate records.
• Ensure compliance with licensing law, trading standards, customs & excise regulations, food hygiene, health & safety, and fire safety.

Requirements

• Professional, well presented with good conversational English and strong customer service focus.
• Ability to communicate with people at all levels; self-motivated with enthusiasm.
• Resilience under pressure and confidence in handling people in emergencies or conflicts.
• Fixed residence reasonably close to the pub and valid right to work in the UK.
• Over 18 to work in our hotels (note: younger applicants may be considered for other roles such as kitchen or floor staff).
• Committed to an inclusive working environment and equal opportunity for all.

Hours

• Hours per week: 32
• Monday: Flexible start, 6:00
• Tuesday: Flexible start, 6:00
• Wednesday: Flexible start, 6:00
• Thursday: 22:00 – 6:00
• Friday: 22:00 – 6:00
• Saturday: 22:00 – 6:00
• Sunday: 22:00 – 6:00

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