Hotel night shift leader

J D Wetherspoon; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known hospitality company in the North East is seeking a Hotel Night Shift Leader. Responsibilities include ensuring high standards of customer service, running the hotel safely overnight, and conducting security checks. Applicants should be over 18, self-motivated, and possess good communication skills. The role offers 16 hours per week, primarily during the night shift.

Qualifications

• Must be over 18 to work in hotels.
• Proof of right to work in the UK required.
• Fixed place of residence close to the pub.

Responsibilities

• Maintain excellent standards of customer service.
• Handle reservations and deal with enquiries.
• Complete hourly security checks.
• Report all accidents and incidents.

Skills

Excellent customer service focus

Ability to handle emergencies

Good conversational English

Self-motivated

Confidence in conflict handling

Job description

Job Ref

634171

Job Title

Hotel night shift leader

Pub

The Mile Castle, Newcastle

Salary

£13.50

Closing Date

11-08-2025

Vacancy Description

Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety.

Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.

You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.

Professional and well presented, you should have good conversational english and an excellent customer service focus. The ability to communicate with people at all levels is essential, and you should also be self-motivated and able to bring a high level of enthusiasm to everything you do. You should respond well to pressure and be confident in handling people in emergency or conflict situations. You will also need to have a fixed place of residence reasonably close to the pub and have proof of right to work in the UK.

You must be over 18 to work in our hotels; however, if you are younger, we may still have positions available for you - please search for kitchen or floor staff vacancies.

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.

Read more about our hotel night shift leader role

Hours Per Week

16

Monday Hours

23:00

7:00

Tuesday Hours

23:00

7:00

Wednesday Hours

23:00

7:00

Thursday Hours

23:00

7:00

Friday Hours

23:00

7:00

Saturday Hours

23:00

7:00

Sunday Hours

23:00

7:00

Apply

Apply with Indeed