Hotel night shift leader

J D Wetherspoon; Camborne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A well-known pub chain in Camborne is seeking a Hotel Night Shift Leader to maintain high customer service standards and ensure the safe running of the hotel overnight. The role involves handling reservations, conducting security checks, and responding to emergencies. Ideal candidates should be self-motivated, presentable, and have a good command of conversational English. This position offers flexible hours, including nights and weekends.

Qualifications

• Must be over 18 to work in our hotels.
• Professional and well presented.
• A fixed place of residence reasonably close to the pub.

Responsibilities

• Maintain high standards of customer service.
• Handle reservations and enquiries overnight.
• Complete hourly security checks and handle emergencies.

Skills

Customer service focus

Good conversational English

Ability to handle pressure

Communication skills

Self-motivated

Job description

Job Title: Hotel night shift leader

Location: The John Francis Bassett, Camborne

Salary: £13.50

Closing Date: 09-10-2025

Vacancy Description:

Responsible for maintaining excellent standards of customer service at all times, with particular attention to all aspects of fire safety. Wetherspoon has built its success on delivering the best CQSMA standards. This means cleanliness, quality, service, maintenance, and atmosphere.

You will ensure the delivery of these standards and the safe running of the hotel overnight, handling reservations and dealing with enquiries. You will also complete hourly security checks and be responsible for evacuation in cases of emergency. The completion of the duty manager logbook is essential for maintaining accurate records, as you will be responsible for reporting all accidents and incidents. Full adherence to all aspects of licensing law, trading standards, customs & excise regulations, food hygiene, and health & fire safety will be required.

Requirements:

• Professional and well presented
• Good conversational English and an excellent customer service focus
• Able to communicate with people at all levels
• Self-motivated and able to bring a high level of enthusiasm to everything you do
• Able to respond well to pressure and confident in handling people in emergency or conflict situations
• A fixed place of residence reasonably close to the pub and proof of right to work in the UK
• Must be over 18 to work in our hotels

Working Hours:

• 16 hours per week
• Flexible hours, including nights and weekends

Company Culture: