Hotel Night Receptionist London Kings Cross

Crestfield hotel & Angus hotel; City Of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-managed hotel group in London is seeking a Hotel Night Receptionist for long-term, permanent employment. The ideal candidate will have experience in guest services and be fluent in English. The position involves managing guest check-ins and check-outs, handling payments, and providing professional customer service. This full-time role includes a competitive hourly wage ranging from £13.00 to £14.00 depending on experience.

Benefits

Competitive pay

Training provided

12-hour shift schedule

Qualifications

• Fluent English is essential.
• Eligibility to work in the UK or a valid UK work permit/visa.
• Preferences for references from previous employers.

Responsibilities

• Ensure smooth guest check-in and check-out processes.
• Handle payments and maintain guest records.
• Provide assistance with luggage and refreshments.
• Respond to customer complaints effectively.

Skills

Fluent English

Guest Services

Flexibility

Education

GCSE

Tools

Hotel PMS

Channel Manager

Job description

Hotel Night Receptionist London Kings Cross from the Company Crestfield hotel & Angus hotel, located in London WCH, United Kingdom. This job opening is open to job seekers with a GCSE education.

Job Responsibility:

Hotel Night Receptionist required for busy budget family managed hotels near Kings Cross, WC1, London. We are looking for smartly presented individuals for long term, full time, and permanent employment in a busy environment.

We offer 12h night shifts, with usual shifts being 7pm-7am, 3 working days and 3 off. Candidates should be available and prepared to work any nights of the week.

Main job responsibilities include but are not limited to:

• Guest Check-in, Check-out
• Processing payments
• Using Hotel Pms
• Updating inventory using channel manager, dealing with direct sales
• Building a professional and friendly relationship with all staff members
• Helping with luggage and serving drinks if required
• Reviewing future reservations
• Being the first point of contact when it comes to customer's complaints
• Dealing with emergencies
• Must be flexible regarding working days

We offer:

• Full-time permanent employment
• Competitive pay from £13.00-14.00 p/h depending on experience
• Training for the right candidate regardless of experience

Requirements:

• Fluent English is essential
• Eligibility to work in the UK or a valid UK work permit/visa
• Preference given to applicants with references from previous employers

Work Details:

• Schedule: 12 hour shift
• Ability to commute or relocate to London, WC1H 8AT
• Experience: 1 year in Hotel & Accommodations Guest Services Staff (preferred)
• Work authorisation: United Kingdom (required)