Hotel Night Porter - Sedgebrook Hall

Chartwells Independent; Northampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a Night Porter to ensure guest satisfaction and safety during night shifts. This role is pivotal in overseeing hotel operations, conducting staff briefings, and managing special requests. With a supportive environment and comprehensive benefits, this position is perfect for those passionate about hospitality and looking for growth opportunities. Join a team where your contributions matter and help create memorable experiences for guests in a beautiful setting. If you're ready to embrace a rewarding challenge in the hospitality sector, this role could be your next step.

Benefits

Healthcare benefits

Free annual healthcare check

Entertainment discounts

Health + Wellbeing discounts

Travel discounts

Shopping discounts

Meals on duty

Pension scheme

Employee Assistance Programme

23 days + BH's and additional day off for your birthday

Qualifications

• Comfortable working nights and a passion for hospitality are key.
• Management experience preferred but not required; full training provided.

Responsibilities

• Oversee hotel operations during the night shift ensuring guest satisfaction.
• Conduct briefings for overnight staff and manage special requests.
• Complete the daily night audit accurately and on time.

Skills

Management or Supervisory Experience

Customer Service Skills

Problem Solving

Attention to Detail

Hospitality Knowledge

Education

No specific education required

Job description

Night Porter at Sedgebrook Hall

Sedgebrook Hall is located in the charming village of Chapel Brampton in the heart of the beautiful Northamptonshire countryside and set in 13 acres of picturesque gardens.

Sedgebrook Hall is part of The Venues Collection. We have five meetings and conference venues across the UK, each with its own individual character and an award-winning team of welcoming staff ready to deliver memorable experiences.

As the night porter, you will represent the Hotel during the night. The night porter will also assist the Head Receptionist in all aspects of the department including but not limited to operations, planning, staffing and payroll in accordance with hotel policies and procedures. The Night Porter provides leadership and support to all members of the Front Office and enforces the Hotels Standards of Excellence in all areas supervised.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits + Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health + Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training, development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

More about the role:

The duties and responsibilities of our Night Porter will vary each day, here are some that your role requires:

• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Conduct Briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group, and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Act as manager on duty for the hotel in the absence of the Nights Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Occasionally assist guests with their luggage, be a point of contact for our guests and other responsibilities to ensure all requirements are met during our guests stay.
• Ensure the accurate completion of the daily night audit in a timely fashion.

Who you are:

It is important that you are comfortable working nights, and it suits your lifestyle. Whilst specific experience in this role is not required as full training will be given, some management or supervisory experience would be preferred. However, a can-do attitude and a dedicated and committed work ethic as well as a passion for front facing hospitality will be key to success in your role.

About Us:

Part of Levy UK+I, we are a grouping of five easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas.

Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplaces as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Levy UK+I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!