Hotel Night Porter

Chartwells Independent; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days' annual leave + bank holidays

Life assurance

Meals on duty

Pension scheme

Employee discounts and perks

Birthday off

Job summary

The Venues Collection is seeking a friendly Nights Receptionist at Eastwood Hall, Nottingham. You will be part of a welcoming team handling guest check-ins/outs, room allocations, and nightly duties.

The role requires strong customer service and the ability to manage procedures efficiently on a night shift. In return, you’ll join a team that values progression, with comprehensive benefits and opportunities to develop within the venues network.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills with ability to prioritise tasks.
• Competent in PCs and Microsoft Office.
• Friendly, reliable, professional with strong customer service.

Responsibilities

• Greet and assist staff and visitors in a warm, efficient manner.
• Process guest check-ins and check-outs to standard procedures.
• Handle room assignments, changes and late check-outs.
• Verify/balance daily transactions and guest bills.
• Complete night audit and end-of-day procedures.
• Carry out regular security and safety checks.
• Answer incoming calls in a friendly manner.
• Maintain reception area neat and tidy and follow SOPs.

Skills

Verbal communication

Written communication

Organisational skills

Customer service

Team player

Timekeeping

Independent night shift

Tools

Opera Cloud

PDQ Machines

Telephone Switchboard

Job description

Hotel Night Receptionist - Eastwood Hall, The Venues Collection, Nottingham | Full-Time / Permanent

£13.45 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're currently recruiting a friendly, reliable, and professional Nights Receptionist to provide first-class reception service for The Venues Collection on a 0-hour, shift pattern basis. Weekend and Public Holiday work is expected.

As a Nights Receptionist, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner, work efficiently to maximise sales and customer satisfaction and maintain standards of operation while positively approaching all sales opportunities to maximise profit. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.

Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.

We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Compass Group UK & Ireland, the market leader in contract catering & support services.

More about the role:

Could you bring your spark to The Venues Collection? Here's what you need to know before applying:

Your key responsibilities will include:

• Creating a warm and welcoming atmosphere for all staff and visitors in accordance with Company Policies and Company Standards Policy and to serve as an efficient point of contact during their stay.
• To be fully competent in the use of Opera Cloud (extensive training will be provided), PDQ Machines, Telephone Switchboard
• To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• To activate/reissue room keys in accordance with guest confidentiality.
• To verify/adjust billing for guests.
• To complete or handover any special duties or responsibilities that are assigned.
• To balance the daily shift.
• To complete the night audit and other end of day procedures
• To carry out regular security and safety checks.
• To possess a great knowledge of the building and the services we offer
• To have a full understanding of any special events that are being run in the centres, e.g., Christmas, and be able to take the enquiry.
• To answer all incoming calls in a friendly manner
• To achieve departmental standards as defined in Standards Manual and to follow the procedures laid down.
• To ensure the accuracy of all information and respect its confidentiality. All tasks performed in your job should be as per the Standard advised to your training sessions/SOP.
• To ensure that all equipment in the department is properly used, maintained, and stored and is always kept clean.
• To provide administrative support across a diverse range of areas
• To develop a sense of responsibility and show adequate respect to the other Reception colleagues and to colleagues from other departments.
• To ensure the reception area is always kept neat and tidy
• To carry out reception duties on night shift in line with the checklists, ensuring these are completed and signed off daily.
• To understand the banking and charging procedures.
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
• To represent Compass Group UK&I and maintaining a positive brand image

Other:

• To attend all training, as required.
• To keep yourself informed of the hotel’s goals and objectives, and those of other departments, maximising the role you play in achieving the hotels budget.
• Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times.
• To be fully aware of the fire evacuation procedures.
• To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager.
• To ensure the accuracy of all information and respect its confidentiality.
• To carry out any other duties as reasonably requested by your Supervisors and Management team.
• To be a valued member of the team, helping and advising colleagues where required, always promoting the image of the hotel and that of the company through active sales and a positive approach.

Who you are:

Our ideal Nights Receptionist will:

• Have excellent verbal and written communication skills
• Possess fantastic organisational skills with the ability to prioritise tasks
• Be competent in using PCs, Microsoft Office, and general office equipment
• Display passion for delivering excellent customer service
• Be an excellent team player
• Have the ability to develop and maintain good working relationships
• Demonstrate exceptional timekeeping and reliability
• Have the ability to adopt flexible working patterns
• Be reliable and comfortable working independently at night
• Able to remain calm under pressure
• Previous hotel reception or hospitality experience is preferred, but full training can be provided for the night candidate.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning from maternity leave, day off for your baby?s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences ? and shape the future of hospitality.

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2409/94200001/52835549/BU #Venues Collection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!