Hotel Manager Hotel Manager

LGH Hotel Management; Whitehall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel management company in Whitehall is seeking an experienced Hotel Manager to oversee day-to-day operations of a 5-star lifestyle hotel. You're responsible for delivering exceptional guest experiences, managing hotel departments, and leading a high-performing team. The ideal candidate has a proven track record in luxury hospitality and a passion for team development. This role offers competitive benefits and a dynamic work environment.

Benefits

Employee discounts on hotel stays

Shopping discounts on groceries and travel

Free meals on duty

Wellbeing support and fitness resources

Qualifications

• Proven experience as a Hotel Manager or senior operations leader in a luxury or lifestyle hotel.
• Hands-on, guest-first approach.
• Experience managing budgets, KPIs, and P&L.

Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, and F&B.
• Ensure consistent delivery of 5-star guest experiences.
• Oversee recruitment, training, and staff performance management.

Skills

Leadership

Interpersonal Skills

Commercial Acumen

Problem-Solving

Communication

Innovation

Education

Relevant qualifications in hospitality management or business

Job description

Hotel Manager

Are you a dynamic hospitality leader with a passion for people, performance, and premium guest experiences? We're looking for an experienced and visionary Hotel Manager to lead the day-to-day operations of our 5-star lifestyle hotel—where luxury meets personality.

As Hotel Manager, you'll be responsible for overseeing all operational departments, ensuring exceptional service delivery, and driving commercial success. You'll lead a high-performing team, foster a culture of excellence, and work closely with the General Manager and commercial leads to deliver on brand promise and business goals.

Key Responsibilities:

1. Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security.
2. Ensure consistent delivery of 5-star guest experiences across all touchpoints.
3. Oversee recruitment, training, and performance management of hotel staff.
4. Monitor financial performance, control costs, and drive profitability.
5. Ensure compliance with health & safety, licensing, and brand standards.
6. Collaborate with sales and marketing teams to maximise occupancy and revenue.
7. Act as the face of the hotel, engaging with guests and resolving escalated issues.
8. Support the General Manager in strategic planning and business development.

Qualifications & Skills:

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel.
• Strong leadership and interpersonal skills with a hands-on, guest-first approach.
• Commercial acumen and experience managing budgets, KPIs, and P&L.
• Excellent communication and problem-solving abilities.
• A passion for hospitality, innovation, and team development.
• Relevant qualifications in hospitality management or business (desirable).

Why Join LGH Hotels Management?

With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be part of shaping the future of the UK hospitality industry.

Employee Benefits:

• Employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care benefits.
• Free legal & money advice.
• Counseling sessions.
• Hospital & death benefit plans.
• Cycle to work scheme.
• Wellbeing tips, fitness videos, recipes, and health advice.
• Wellbeing podcasts and TV.
• Breathing exercises.
• 24/7 advice and support line.
• Team reward & recognition programs.
• Free meals on duty.