Hotel Manager

Four Seasons Hotels Limited; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury country hotel is seeking an experienced Hotel Manager to oversee daily operations with a strong focus on Food & Beverage. The role involves leading teams to ensure service excellence and profitability. Candidates should have a background in luxury hospitality, exceptional leadership skills, and a strategic mindset. Competitive compensation and benefits offered, including career development opportunities and a comprehensive employee travel program.

Benefits

Competitive compensation package

Employee Travel Program

Excellent Training and Career Development opportunities

28 days holiday

Private Medical and Dental Insurance

Qualifications

• Minimum 5 years' experience in luxury hospitality with a focus on Food & Beverage.
• Prior experience as Hotel Manager or similar role required.
• Proven track record of delivering commercial success.

Responsibilities

• Oversee day-to-day hotel operations ensuring service excellence.
• Act as a strategic partner to the General Manager.
• Lead department heads and promote a culture of improvement.
• Identify strategies to enhance revenue and manage costs.
• Ensure compliance with health & safety regulations.

Skills

Leadership in luxury hospitality

Food & Beverage operations

Guest-centric mindset

Operational excellence

Communication skills

Education

University degree in Hospitality or Business

Job description

Overview

We are currently seeking a passionate and experienced Hotel Manager with a strong Food & Beverage background to join the executive team at Four Seasons Hotel Hampshire, a quintessentially English country estate infused with modern luxury. This pivotal leadership role supports the General Manager in overseeing the day-to-day operations of the hotel, with a strategic focus on elevating guest experience, operational excellence, and team performance. Particularly across our acclaimed Food & Beverage outlets. With a hands on and visionary approach, the Hotel Manager will champion our culture of excellence, innovation, and personalised service. This is a unique opportunity to shape the future of a luxury countryside destination by blending world class hospitality with culinary creativity and operational rigour.

Responsibilities

• Oversee the day-to-day operations of the hotel, ensuring consistency, service excellence, and alignment with brand standards across all departments.
• Serve as the hotel's second in command, acting as a strategic business partner to the General Manager and playing a key role in shaping and executing the hotel's overall vision and strategy.
• Provide inspirational leadership to department heads, promoting a culture of accountability, collaboration, and continuous improvement.
• Attaining commercial success by identifying and implementing strategies to enhance revenue, manage costs, and maximise efficiency across all areas of the business, including Rooms, F&B, Spa, Events, and Guest Services.
• Maintain a strong and visible presence throughout the property, actively engaging with guests, nurturing key relationships, and upholding the Four Seasons values.
• Ensure full compliance with company standards, health & safety regulations, and all relevant operating procedures.
• Oversee the F&B operation, providing guidance where needed, ensuring innovation is rife, standards are exceeded and the team enjoys their work.
• Collaborate closely with Sales, Marketing, and Events to deliver seamless and elevated experiences for leisure, corporate, and social guests.

Qualifications

• Minimum 5 years' progressive leadership experience in luxury hospitality, with a strong foundation in Food & Beverage operations.
• Prior experience as a Hotel Manager, Director of Operations, or senior F&B leader in a multi-outlet hotel or resort.
• Proven track record of leading high-performing teams and delivering commercial success.
• Deep understanding of luxury service standards and a strong guest-centric mindset.
• Exceptional leadership, communication, and relationship-building skills.
• Strategic thinker with operational acumen and attention to detail.
• University degree in Hospitality, Business, or related field preferred.
• Flexible and adaptable, able to work irregular hours, weekends, and holidays as required.

Benefits

• Competitive compensation package including annual incentive plan based on agreed KPIs.
• Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment.
• Excellent Training and Career Development opportunities.
• 28 days holiday per annum including bank holidays (increasing based on length of service).
• Group Personal Pension Plan.
• Bupa Private Medical Insurance and Dental Insurance.
• WeCare Employee Well Being Platform.