Hotel Manager

Kew Green Hotels; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading hotel management company in the UK is seeking an experienced Hotel Manager to oversee daily operations and ensure profitability. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a solid understanding of budget management. This role offers an attractive rewards package, including discounts and wellness support, within a supportive team environment. Join our team to make a meaningful impact in the hospitality industry.

Benefits

Annual Conference Event and Awards

Career development opportunities

Discounts across major retailers

Complimentary hotel discounts

50% off food and beverage

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Proven ability to lead and inspire a team, fostering a positive work environment.
• Strong communication skills for effective interaction with guests and staff.
• Solid understanding of budget management and cost control.
• Dedication to ensuring exceptional guest satisfaction.
• Keen eye for detail in compliance with regulations.
• Proactive in seeking service delivery improvements.
• Experience in recruiting and training a diverse team.

Responsibilities

• Oversee day-to-day operations of the hotel.
• Set and achieve revenue and guest satisfaction targets.
• Manage budgets and control expenditures.
• Recruit, train, and manage hotel employees.
• Ensure compliance with health, safety, and licensing laws.
• Continuously improve business operations.

Skills

Strong Leadership

Exceptional Communication

Financial Acumen

Customer Centric

Detail-Oriented

Innovative Thinker

Team Player

Job description

The role

Our Hotel Managers lead on-property teams overseeing the smooth running of the day-to-day operations in a hotel and managing ongoing profitability. The role reports directly to the Area General Manager and is part of a team based from our attractive Portsmouth hotel in PO1.

Hotel Managers duties include:

• Setting and achieving revenue and guest satisfaction targets.
• Managing budgets, controlling expenditure and overseeing major events.
• Recruiting, training and managing hotel employees.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.

Other businesses may call this role Operations Manager or General Manager

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: The ability to lead and inspire a team, fostering positive work environment.
• Exceptional Communication: Effective communications skills to interact with guests, employees and stakeholders.
• Financial Acument: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Detail-Oriented: A keen eye for detail in overseeing property maintenance, health and safety and licensing compliance.
• Innovative Thinker: Proactive in seeking opportunities to improve service delivery and maximise revenue.
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [e-mail] if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the recruitment team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Area General Manager and Director of Operations.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!