Hotel Manager

Atlas Hotels Ltd; Peterborough; On-site; GBP 35,000 - 38,000; Full time

Job summary

An established industry player is seeking a dynamic Hotel Manager for their Peterborough location. This role is pivotal in driving team success and ensuring guest satisfaction. As a Hotel Manager, you'll lead a dedicated team, foster a culture of engagement, and maintain high standards of service. You'll be responsible for managing operations, employee development, and guest experiences, all while ensuring profitability and safety. Join a forward-thinking company that values its employees and offers extensive benefits, including discounts on hotel stays and a performance-related bonus. This is a fantastic opportunity to make a significant impact in the hospitality sector.

Benefits

Employee discounts at IHG Hotels

Free stay on work anniversary

Holiday allowance increases with service

Monthly cash rewards

Health Plan for employees

Access to wellness support

Auto enrolment pension scheme

Free parking

Performance related bonus

Qualifications

• Experience leading a team in a fast-paced customer-facing service environment.
• Ability to manage performance and engage with team members effectively.

Responsibilities

• Responsible for team performance, development, and retention.
• Ensure every guest has a great experience and would recommend the hotel.

Skills

Leadership skills

Employee engagement skills

Excellent customer service skills

Emotional intelligence

Organisational skills

Motivational skills

Communication skills

Continuous Improvement

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hours: 40 hours across 5 days per week

Salary: From £35,000 - £37,500 per annum

Atlas Hotels is hiring a Hotel Manager right now at the Holiday Inn Express - Peterborough.

Have you got previous experience of leading a team in a Hotel Operations environment? Great! Our Hotel Managers are the driving force behind the success of our hotels; responsible for creating a rewarding place to work for our people and ensuring our guests have a great experience. Great Hotel Managers focus on employee engagement and delighting guests, all whilst being accountable for running a profitable, safe and well-maintained hotel.

In return you will receive great benefits including:

• Hotel rooms across our 58 hotels (Holiday Inn Express, Hampton by Hilton and Holiday Inn) at only £25 per night, with 50% off food and drink when staying for leisure.
• Worldwide substantial employee discount at 5,000+ IHG Hotels across the globe.
• A free stay worth £100 on your work anniversary every year plus a bonus cash payment as a 'thank you' for staying with Atlas Hotels.
• Holiday allowance which increases with length of service.
• Atlas Friends & Family Discount, offering up to a 45% discount for Friends & Family of Atlas employees.
• Monthly cash rewards through our reward and recognition platform.
• HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family.
• Access to HSF Perkbox which provides deals and discounts from the biggest brands.
• Online GP service, access to free counselling and wellness support with a 24 hour helpline.
• Auto enrolment pension scheme through The Peoples Pension.
• Free parking (Subject to hotels with car parking facilities).
• Performance related bonus of up to 20%.

So what does a Hotel Manager do?

Your Team:

• Responsible for performance, development and retention of the hotel team, an understanding of what makes your team tick and how to best lead, engage with, motivate and recognise them.
• Understand and role model the Atlas values, regularly spending time with the team to communicate the purpose, strategic priorities and hotel targets.
• Nurture a learning culture within your hotel, prioritising learning, feedback, growth and skill development of your team to retain talent and create future leaders.
• Responsible for the recruitment and onboarding of new Team Members, ensuring they receive a thorough 'Atlas Hero' Induction and positive probationary experience.
• Responsible for rewarding great performance consistently, fairly and regularly, to create and maintain a culture of recognition where employees feel appreciated.
• Ability to manage people and take on tough conversations where necessary to manage performance or behaviours that fall behind the Atlas standards.
• Respect employees' home lives and cultivate a work-life balance, providing 4 weeks worth of rotas, taking a fair approach to rostering.
• Ensuring Team Members understand and follow Atlas Standing Operating Procedures at all times.

Your Guests and Your Hotel:

• Responsible for ensuring every guest has a great experience, would stay again and would recommend the hotel to others.
• Role model excellent guest interactions on a daily basis, supporting with service recovery, ensuring every guest leaves happy.
• An understanding of guest feedback, interpreting trends and creating action plans to increase areas of dissatisfaction/low score drivers and engaging with stakeholders outside of your hotel (Regional Manager and Central Support).
• Responsible for ensuring the hotel passes all evaluations and audits with flying colours.

What Experience do I need?

• Experience leading a team to success in a fast-paced customer-facing service environment.
• Experience managing costs within your control for your property, in line with personal objectives and KPI's.
• Experience of working in an environment with clear frameworks and standard operating procedures.
• Leading an operational team with various skills and specialisms.
• Experience coaching Team Members to reach their full potential as well as taking on the tough conversations when required.

What Skills do I need?

• Leadership skills.
• Engaging style, able to motivate others towards a shared goal.
• Employee engagement skills; understanding of motivational and engagement practices.
• Good level of emotional intelligence; understands own and others' emotions, ability to unite teams behind a goal and inspire action.
• Communicative, able to communicate effectively at all levels.
• Organised and systematic.
• Excellent customer service skills.
• Drive Continuous Improvement in self and others.

Applicants will be invited to take a psychometric test online as part of our hiring process. This is an opportunity to showcase your skills and abilities in a fair way. After you complete the assessments, you will receive a copy of your Workplace Insights in your email. Your unique profile identifies your strengths and potential challenges, heightening your self-awareness and helping you understand how to relate better to others in the workplace.

So why not? Click 'apply' now to become our Hotel Operations Manager and enter into a World of Opportunity!