Hotel Manager

Mauna Lani; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A luxury hotel in London seeks a Hotel Manager to lead operations and create a unique guest experience. The ideal candidate will have extensive experience in hotel management, a strong focus on service excellence, and the ability to foster a positive workplace culture. This role involves strategic planning, financial oversight, and community engagement, making it a pivotal position in the hotel's success.

Qualifications

• 5+ years of experience as a Hotel Manager or Division Head in London.
• Experience in opening a hotel in a senior leadership role.
• Ability to live and work in the UK without sponsorship.

Responsibilities

• Lead property operations to create a unique hotel experience.
• Develop recruitment strategies and build a positive culture.
• Ensure operational excellence and financial targets are met.

Skills

Financial Management

Attention to Detail

Communication Skills

Problem Solving

Multilingual

Education

Bachelor’s Degree in Hotel Management or Business

Job description

Company Description

An exclusive sanctuary where the timeless elegance of London's storied past meets the vibrant pulse of modern British life, Cambridge House anchors an esteemed list of European Auberge Resorts properties.

Developed by the Reuben Brothers, this elegant project is nestled between the tranquil Green Park and the lively Shepherd Market. Our uniquely Mayfair hotel, complemented by a private members' club, offers a harmonious blend of retreat and gathering space with buzzy food and beverage options and stunning design led by Europe’s leading architecture and interior design voices. This majestic Georgian mansion and Grade I-listed Palladian-style townhouse are being thoughtfully transformed into a 102-room hotel, preserving its rich heritage while introducing London's most desirable new restaurants, bars, spa, and private members' club, all attuned to the pulse and style of modern London life.

Job Description

The Hotel Manager of Cambridge House will be responsible for leading the property operations to establish it as a one-of-a-kind iconic destination that appeals to a modern, discerning London clientele. Cambridge House embodies refined, relevant classicism with a touch of cheekiness, set in an exquisite residential environment. The manager will develop a local culture that attracts and retains top-tier talent, fostering connections with the community and private club members.

The ideal candidate is an experienced Hotel Manager or Division Head in London, reporting directly to the General Manager.

1. Recruitment and Culture Leadership: Develop recruitment strategies to make us the employer of choice in London. Build a culture of trust, pride, and joy, resulting in high employee advocacy and engagement.

2. Service Excellence: Build upon our Service Excellence Road Map to ensure precise execution of service at all times.

3. Training and Development: Cultivate a culture of continuous training, improvement, problem-solving, and trend analysis to ensure excellence at all levels.

4. Strategic Planning: Support and execute the business plan to position Cambridge House as a unique destination with appealing personalities, attracting both the community and residents, while driving hotel stays through stylish F&B concepts.

5. Storytelling and Guest Experience: Position Cambridge House as London's best through curated experiences, programming, and partnerships. Create guest experiences through activities, amenities, and space activation, maintaining thematic stories that enhance the guest journey.

6. Operational Excellence: Oversee guest experience from pre-arrival to post-departure, ensuring high service standards and motivated staff.

7. Financial Management: Deliver financial targets across budgets, forecast accurately, and manage expenses to optimize margins.

8. Analytical Skills: Interpret financial data, create ROI models, and adjust strategies to meet financial goals using technology for data analysis.

9. Preventive Maintenance: Lead regular walkthroughs to ensure the property is well-maintained and immaculate.

10. Communication and Problem Solving: Communicate effectively with stakeholders and approach challenges pragmatically, evolving solutions as needed.

11. Attention to Detail: Focus on accuracy and quality, ensuring all aspects align with the property’s positioning.

Qualifications

• 5+ years as a Hotel Manager or Division Head in the W1 London hotel market.

• Experience opening a hotel in a senior leadership role within a global luxury brand.

• Bachelor’s Degree or equivalent in Hotel Management, Business, Finance, or related fields.

• Ability to live and work in the UK without sponsorship.

Personal Skills

• Strong financial management and analytical skills.

• Excellent attention to detail and communication skills.

• Multilingual abilities are preferred.

Additional Information

Auberge Resorts Collection features extraordinary hotels, resorts, residences, and private clubs, each with a unique charm. Our mission is to be the most inspiring collection of luxury properties and experiences worldwide, known for intimacy, style, and soulful service.

For more information, visit aubergeresorts.com. Connect with us on Instagram, TikTok, Facebook, Threads, and LinkedIn @AubergeResorts #AlwaysAuberge.

Auberge Resorts LLC is an Equal Opportunity Employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in accordance with applicable laws.