Hotel Manager

Clermont Hotel Group; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A prestigious hotel group seeks a Hotel Manager to lead operations at the Marble Arch Hotel in London. The successful candidate will ensure excellent guest experiences while managing financial performance. This role is ideal for a dynamic leader with a commitment to hospitality excellence and an aspiration to drive team success.

Benefits

Career Development Programs

Wage Stream for early access to salary

Discounts on retailers and dining

Interest-Free Loans for commuting

Mental Health Support Access

Qualifications

• Track record of success in a hotel management role.
• Ability to manage budgets and analyze financial data.

Responsibilities

• Manage day-to-day hotel operations focusing on financial performance.
• Foster a positive atmosphere for guests and team members.
• Collaborate with departments to enhance guest experiences.

Skills

Leadership

Financial Acumen

Communication

Operational Excellence

Relationship Building

Results Orientation

Education

Experience in hotel management

Job description

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Join to apply for the Hotel Manager role at Clermont Hotel Group

Thistle Marble Arch

Contract: Full Time

Payment: Salaried

Salary: Competitive

The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What You’ll Be Doing

Are you a dynamic and adaptable leader ready to take on the challenge of managing a thriving hotel? Do you have a passion for creating exceptional experiences that leave a lasting impression on guests?

As the Hotel Manager, you will be at the forefront of our operations, responsible for ensuring that all aspects of the hotel meet our company's brand, product, and service standards. You will be a visible and relatable leader, dedicated to fostering a positive and inclusive atmosphere for both guests and team members. Your ability to connect with people will be essential as you work to develop their potential and empower them to deliver extraordinary service.

In this role, you will manage day-to-day operations while also focusing on financial performance and guest satisfaction. You will collaborate closely with various departments to ensure a seamless experience for every individual who walks through our doors. By actively promoting the hotel through strategic initiatives and working alongside the sales and revenue teams, you will drive profitability while maintaining our commitment to guest experience.

What You’ll Bring

• Inspirational Leadership: A bold approach to guiding your team, encouraging innovation and creativity in service delivery.
• Operational Excellence: A strong understanding of hotel operations and the ability to implement best practices that enhance efficiency and guest satisfaction.
• Financial Acumen: The ability to manage budgets, analyze financial data, and make informed decisions that drive profitability while safeguarding quality standards.
• Effective Communication Skills: Excellent verbal and written communication that fosters transparency and collaboration across all levels of the organization.
• Relationship Builder: A genuine ability to connect with team members and guests, creating an inclusive environment where everyone feels valued and heard.
• Results Orientation: A focus on delivering exceptional outcomes, with the agility to adapt to changing circumstances and challenges.
• Proven Experience: A track record of success in a hotel management role, demonstrating your commitment to excellence and guest satisfaction.
• Customer-Centric Mindset: A passion for hospitality and a drive to exceed guest expectations at every opportunity.
  
  

What You’ll Get In Return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier
  
  

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme
  
  

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you
  
  

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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