Hotel Manager

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A luxury lifestyle hotel in London is seeking a Hotel Manager to oversee daily operations. The ideal candidate will lead a high-performing team, ensure exceptional service delivery, and drive commercial success. You will have proven experience in a luxury hotel environment and strong leadership skills. This role offers a variety of employee benefits, including discounts and wellness support.

Benefits

Employee discounts on bedroom rates

Shopping discounts

Eye care

Free meals on duty

Qualifications

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel.
• Strong leadership and interpersonal skills with a hands-on, guest-first approach.
• Commercial acumen and experience managing budgets, KPIs, and P&L.

Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security.
• Ensure consistent delivery of 5-star guest experiences.
• Oversee recruitment, training, and performance management of hotel staff.

Skills

Leadership skills

Interpersonal skills

Commercial acumen

Problem-solving

Communication

Education

Relevant qualifications in hospitality management or business

Job description

Hotel Manager

St Martins Lane Hotel

The Opportunity

Are you a dynamic hospitality leader with a passion for people, performance, and premium guest experiences? We’re looking for an experienced and visionary Hotel Manager to lead the day-to-day operations of our 5-star lifestyle hotel — where luxury meets personality.

About the Role
As Hotel Manager, you’ll be responsible for overseeing all operational departments, ensuring exceptional service delivery, and driving commercial success. You’ll lead a high-performing team, foster a culture of excellence, and work closely with the General Manager and commercial leads to deliver on brand promise and business goals.

Key Responsibilities

• Lead and manage all hotel departments including front office, housekeeping, F&B, maintenance, and security
• Ensure consistent delivery of 5-star guest experiences across all touchpoints
• Oversee recruitment, training, and performance management of hotel staff
• Monitor financial performance, control costs, and drive profitability
• Ensure compliance with health & safety, licensing, and brand standards
• Collaborate with sales and marketing teams to maximise occupancy and revenue
• Act as the face of the hotel, engaging with guests and resolving escalated issues
• Support the General Manager in strategic planning and business development

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty

Ideal Candidate

• Proven experience as a Hotel Manager, Deputy GM, or senior operations leader in a luxury or lifestyle hotel
• Strong leadership and interpersonal skills with a hands-on, guest-first approach
• Commercial acumen and experience managing budgets, KPIs, and P&L
• Excellent communication and problem-solving abilities
• A passion for hospitality, innovation, and team development
• Relevant qualifications in hospitality management or business (desirable)

Hotel

St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.