Hotel Manager

Montcalm Collection; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Montcalm Collection seeks a dynamic and experienced Hotel Manager to oversee its luxury hotels in London. This role involves managing hotel operations, enhancing guest experiences, and driving business performance while leading a high-performing team. The ideal candidate will possess strong leadership skills, operational knowledge, and a commitment to excellence, contributing to the hotel's reputation in the luxury market.

Benefits

28 holidays annually, including 8 bank holidays

Health incentives for optical and dental services

Concession on gym memberships

Nutritious meals during shifts

Complimentary dry-cleaning for uniforms

Inclusive pension schemes

Paid day off on your birthday

Qualifications

• 2-4 years of leadership experience in luxury hospitality.
• Exceptional knowledge of hotel operations and team management.
• Proficient in revenue management and customer service.

Responsibilities

• Oversee all aspects of hotel operations and team leadership.
• Ensure guest satisfaction and operational performance.
• Implement innovative strategies for business growth.

Skills

Leadership

Customer Service

Financial Acumen

Operational Knowledge

Communication

Education

Degree in Hospitality Management or Business Administration

Tools

Hotel Management Systems

Operational Software

Job description

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United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story. The hotels in the collection include a storied city-slicker, housed in
the former headquarters of the Royal Mail: Montcalm Royal London House. A
property with a bold new perspective at Montcalm East, part of Marriott’s
Autograph Collection. And a duo of mindful hotels which set a slower pace:
Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design
Hotels.

Position Overview

About Montcalm Collection

United by timeless style and peerless service,
Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant
Georgian townhouses, an 18th-century brewery, heritage headquarters and a
diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s
story. The hotels in the collection include a storied city-slicker, housed in
the former headquarters of the Royal Mail: Montcalm Royal London House. A
property with a bold new perspective at Montcalm East, part of Marriott’s
Autograph Collection. And a duo of mindful hotels which set a slower pace:
Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design
Hotels.

Position Overview

The Hotel Manager manages Heads of Departments directly and
leads the wider hotel team, oversees all aspects of running a hotel including
but not limited to Guest Experience from pre-arrival to post-departure service,
Events, Health & Safety, P&L, Compliance, Training, Maintenance,
Projects, Commercial Performance, and Reputation Management.

Hotel Manager holds responsibility for the health,
safety, and welfare of employees, guests, and visitors of the hotel.

Hotel Manager
ensures licence, award and insurance agreements are respected, adequate
procedures, trainings are in place and responsibilities are clearly defined.

Key Responsibilities

We are looking for a dynamic
and experienced Hotel Manager to join The Montcalm Collection. As a key
leader within our team, you will oversee all aspects of hotel operations,
ensuring that every guest enjoys an exceptional experience. We seek an
individual who excels in driving business performance, inspires and
develops a high-performing team, and maintains the highest standards of
service. Your leadership will be essential in implementing innovative
strategies to enhance our brand and position the hotel as a leader in luxury
hospitality.

This role requires a keen eye
for detail, proactive and hands on approach and operational knowledge of all
hotel outlets. A “CAN DO” attitude, as well as, decision making skills, and the
ability to work effectively in a collaborative environment to drive business
growth and enhance the hotel’s brand visibility in a luxury market must be
natural.

·
Minimum 2–4 years of proven leadership experience in the hospitality industry,
ideally within a luxury hotel, boutique property, or high-end resort.

·
Strong leadership and team management skills, with the ability to
inspire and develop high-performing teams.

·
Exceptional customer service skills, with a guest-centric approach to
delivering outstanding experiences.

·
In-depth knowledge of hotel operations, including front office,
housekeeping, F&B, events, and maintenance.

·
Strong financial acumen, including budgeting, forecasting, and revenue
management.

·
Ability to develop and implement strategic plans to drive business
performance and enhance brand reputation.

·
Excellent communication and interpersonal skills, with the ability to
build strong relationships with guests, stakeholders, and team members.

·
Comprehensive understanding of health, safety, and regulatory compliance
within the hospitality industry.

·
Proficiency in hotel management systems, operational software, and
digital tools for efficient management.

·
Ability to adapt to industry trends, integrate innovative technologies,
and continuously improve operations.

Requirements and skills

• Degree
  or relevant qualification in Hospitality Management, Business
  Administration, or a related field.


• Experience
  managing a luxury hotel, boutique property, or high-end resort.


• Strong
  background in revenue management, marketing strategies, and commercial
  performance.


• Multilingual
  abilities and cultural awareness, particularly in dealing with
  high-net-worth clientele.


• Experience
  in sustainability initiatives and corporate social responsibility within
  the hospitality sector.

This role requires a dynamic and results-driven leader with a
passion for hospitality, a commitment to excellence, and the ability to create
unforgettable guest experiences.

Benefits

·
Collaborative
and empowering team dynamics.

·
Pathways
for promotions and growth within the brand.

·
Recognition
and Rewards Program.

·
Access to
an array of discounts via our Benefits Platform.

·
Comprehensive
training through Certified Classroom and E-Learnings.

·
28 holidays
annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·
Health
incentives: Cash-back on optical, dental, chiropractic, and physio services.

·
Concession
on gym memberships.

·
Nutritious
meals provided during shifts.

·
Complimentary
dry-cleaning service for uniforms.

·
Inclusive
pension schemes

· Celebrate
your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to
live and work in the UK. Currently, visa sponsorship is not available for this
role.

Equal Opportunity Employer

At Montcalm Collection,
diversity and inclusion aren't just buzzwords. We genuinely value the unique
perspectives each individual brings, regardless of gender, ethnicity, age,
disability, or background. Our culture thrives on mutual respect, and we are dedicated
to providing a workplace free from discrimination and prejudice.

Should this role resonate with
your aspirations, please apply. If not shortlisted, we encourage you to explore
other opportunities with us, either now or in the future.

Note: If you do not hear from us
within 14 days, kindly consider your application as not shortlisted for this
particular role.