Hotel Manager

Travelodge Group; Ipswich; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

Flexible hours

Staff discount on rooms

Friends & family discounts

Anniversary voucher

Holiday allowance

Retail/mobile discounts

Pension 8%

Job summary

Travelodge Ipswich Central is seeking a proactive Hotel Manager to lead and develop our hotel team. You will coach staff, recruit and onboard new hires, and ensure Food & Beverage standards are met where applicable, while driving guest satisfaction through strong operational leadership.

You will manage rotas, handle banking and health & safety, monitor KPIs, and implement action plans from guest feedback to sustain high service quality across the hotel.

Qualifications

• Experience leading hotel teams
• Excellent customer service orientation
• Ability to manage flexible full/part-time schedules

Responsibilities

• Lead, coach and motivate hotel teams to deliver outstanding guest experiences
• Recruit and onboard new team members with effective inductions
• Ensure food and beverage standards are met where applicable
• Maximise food and beverage sales through upselling and cross-selling
• Review guest feedback and implement targeted improvement actions
• Oversee cleanliness of rooms and public areas and report maintenance needs
• Manage rotas, banking and health & safety compliance
• Drive team engagement and participation in incentive schemes

Skills

Team leadership

Customer service

Staff development

Upselling

Job description

Job Description

Find where you belong!

Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.

What’s it all about?

As a Hotel Manager at Travelodge Ipswich Central, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Your role would also include:

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and making sure they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• driving awareness and engagement for our Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in.

We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel.

You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture.

You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

What are the extra benefits of working for Travelodge?

• Up to £34,500 (Full Time Equivalent)
• Opportunity to earn an annual bonus of up to 13% by achieving KPI targets with further F&B bonus potential
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Hotel Managers get up to take a look at our short video: Click here for Video

Does a Full Time or Part Time career as a Hotel Manager appeals to you?