Hotel Manager

DoubleTree by Hilton; Hull and East Yorkshire; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Team Member Programme

Bed & Breakfast stays across leaf HOSP

50% food & beverage discount

Employee Assistance Programme

Hapi discounts platform

Long Service Recognition Awards

Learning & development opportunities

Five additional days annual leave

Enhanced employer pension

Enhanced family-friendly benefits

Job summary

leaf HOSPITALITY is seeking an experienced Hotel Manager to lead the day-to-day operations of a centrally located four-star Hull hotel, ensuring guest experiences, team engagement and commercial performance.

You will collaborate with department heads to drive revenue, maintain high standards, and foster a positive, high-performing culture across the property. The role offers opportunities for development within the leaf HOSPITALITY portfolio and a rewarding benefits package.

Qualifications

• Proven leadership experience within a hotel management role.
• Strong operational knowledge across multiple hotel departments.
• Passion for delivering exceptional guest experiences.
• Excellent leadership, communication and people management skills.
• Strong commercial awareness and business acumen.
• Ability to analyse performance and identify opportunities for improvement.
• A proactive, hands-on and solutions-focused approach.
• Ability to lead confidently in a fast-paced environment.

Responsibilities

• Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards.
• Drive guest satisfaction and create memorable experiences throughout the guest journey.
• Lead, coach and support department leaders and their teams.
• Monitor and improve operational performance across all areas of the hotel.
• Support the delivery of revenue, profitability and budget objectives.
• Ensure compliance with all legal, health and safety, brand and company requirements.
• Analyse business performance and implement improvements where required.
• Foster a positive, inclusive and high-performing culture.
• Manage resources effectively to support operational and commercial success.
• Build strong relationships with guests, team members and key stakeholders.

Skills

Leadership

Hotel ops

Guest experience

People management

Commercial awareness

Performance analysis

Problem-solving

Fast-paced leadership

Job description

This stunning four-star hotel is centrally located within Hull, on Ferensway, minutes from the train station and St Stephens Shopping Centre. The hotel is opposite the Hull Truck Theatre and is a short stroll to the bustling downtown and marina area. This contemporary-style hotel offers a stylish stay for corporate guests and also accommodates leisure guests and family stays with its spacious and relaxing environment. Guests will enjoy relaxing with food and drinks in our lounge bar or may choose to visit our rooftop bar The Lexington for panoramic views of Hull and a handmade cocktail on the terrace.

Hotel Manager

Shape Performance. Lead People. Deliver Excellence.

We're looking for an experienced and motivated Hotel Manager to lead the day-to-day operation of the hotel, ensuring exceptional guest experiences, strong commercial performance and a positive team culture.

This is a key leadership role responsible for driving operational excellence, developing high-performing teams and supporting the overall success of the business. You will report directly to the hotel General Manager.

If you're passionate about hospitality, thrive in a fast-paced environment and enjoy leading people to achieve great results, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
  Team Member rates and F&B discount across the global Hilton portfolio

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Recognition and reward programmes

• Five additional days annual leave from day one

• Enhanced employer pension contribution

• Enhanced family-friendly benefits

• Learning and development opportunities

The Opportunity

As Hotel Manager, you will be responsible for the overall day-to-day operation of the hotel, ensuring high standards across guest experience, team engagement and business performance.

Working closely with department leaders, you'll create an environment where teams can succeed, guests feel valued and operational excellence is delivered consistently.

You'll play a vital role in driving commercial success, maintaining standards and ensuring the hotel achieves its objectives.

Key Responsibilities

• Lead the day-to-day operation of the hotel, ensuring exceptional service and operational standards

• Drive guest satisfaction and create memorable experiences throughout the guest journey

• Lead, coach and support department leaders and their teams

• Monitor and improve operational performance across all areas of the hotel

• Support the delivery of revenue, profitability and budget objectives

• Ensure compliance with all legal, health and safety, brand and company requirements

• Analyse business performance and implement improvements where required

• Foster a positive, inclusive and high-performing culture

• Manage resources effectively to support operational and commercial success

• Build strong relationships with guests, team members and key stakeholders

What We're Looking For

• Proven leadership experience within a hotel management role

• Strong operational knowledge across multiple hotel departments

• Passion for delivering exceptional guest experiences

• Excellent leadership, communication and people management skills

• Strong commercial awareness and business acumen

• Ability to analyse performance and identify opportunities for improvement

• A proactive, hands-on and solutions-focused approach

• Ability to lead confidently in a fast-paced environment

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Competitive salary