Hotel Manager

InterContinental Hotels Group; City of Edinburgh; On-site; GBP 35,000 - 65,000; Full time

Job description

We have an extremely exciting opening for an experienced Hotel Manager to join our award-winning team at the iconic InterContinental Edinburgh The George Hotel and help lead our team to even greater success.

InterContinental Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant and our recently opened InterContinental Club Lounge.

As the largest luxury hotel brand in the world, we provide our guests with a brilliantly cosmopolitan stay of discreet luxury and culinary expertise. We are looking for a Hotel Manager to join our team and partner with our General Manager to lead our Hotel operations and continue to grow our guest experience, reputation and profitability. You will be responsible for overseeing the day-to-day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance and Commercial teams.

We are looking for someone who:

• Has experience in quality lifestyle luxury properties, confident in working to brand standards and ensuring a luxury stay at all points throughout our Guests experiences. Senior experience working within Rooms or F&B would be preferred, ideally already working at Rooms Division Director or Director of Operations level within a similar style property.
• Has a strong guest focus. InterContinental Hotels has been serving guests since 1946 and we are dedicated to providing our guests with A World of Possibility. Therefore, we need someone who is forward-thinking and strategic, and who has experience within a multi-venue establishment (ideally within a luxury property). You will be someone who always keeps guests at the centre of their approach.
• Leads with a hands-on approach. You will embrace a proactive approach to management, identifying those in need of support and determining the best ways to assist them. As an inspirational leader, you will lead by example.
• Can problem solve on their feet. You will be apt in identifying problems and providing solutions fast, whilst keeping the best interests of the guest, team and owner at the forefront of your decisions.
• A background in Luxury Experience. You will have a proven track record of engaging with high-profile individual guests and groups, adept at meeting their complex needs and exceeding their high service expectations.
• Has commercial acumen. You will have proven experience in driving revenue and conversion.
• Enjoys sharing success with the team. At InterContinental, we pride ourselves on exceeding expectations and working together to provide outstanding service – we are looking for someone to join this continued success!

In return for bringing the InterContinental life to our guests, you can expect to receive:

• Financial security: Above market competitive salary (dependent on experience), plus up to 20% Hotel Management performance bonus plan (based on Hotel and Individual performance). 33 days paid holidays per annum, subsidised unsocial hour travel support and enhanced sick pay.
• Growth and development: Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks: Worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels globally and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing: Generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders. Plus, generous medical (private healthcare), dental and pension (AVIVA) plan.
• Hotel specific benefits: Complimentary stay for you + 1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel plus Spa and gym discounts at our Kimpton property.

If you are someone who likes to bring your wisdom and local know-how to provide a truly personal and luxurious experience for our guests, apply today! Check out our Instagram page @InterContinentalEdinburghGeorge to see more.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.