Hotel Manager

Kew Green Hotels; Caldecote; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pool and leisure facilities

Wellbeing, financial and legal support

Job summary

Kew Green Hotels in the United Kingdom seeks a creative, strategic General Manager to lead our bedroom hotel, shaping operations, guest experience and commercial performance.

You will coach a team of department heads, drive revenue, manage budgets, ensure H&S compliance, and build a culture of training, empowerment and pride.

Qualifications

• Proven track record of leading hotel operations and P&L responsibility.
• Strong people leadership and development skills.
• Excellent stakeholder management and communication.

Responsibilities

• Oversee day-to-day hotel operations and drive commercial performance.
• Lead budgeting, cost control and financial planning.
• Recruit, train and manage hotel employees; develop HOD succession plans.
• Ensure health, safety and licensing compliance across the property.
• Continuously improve service delivery and maximise revenue across departments.
• Identify opportunities to grow revenue and enhance local brand presence.

Skills

Leadership

Communication

Financial Acumen

Problem Solving

Customer Focus

Team Building

Job description

We are looking for a creative, visionary leader to shape the next chapter at this # bedroom hotel, [hotel info] This is a role for someone who enjoys developing a business, building momentum and creating a culture where people feel supported, trained and inspired to deliver their best every day. With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. Creative thinking, commercial drive and a genuine commitment to developing, supporting and inspiring your team will serve you well as you lead this fantastic property. This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations while driving the hotel's commercial performance and long-term success. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Duties include

• Managing budgets and controlling expenditure
• Recruiting, training and managing hotel employees.
• Developing the team of committed HODs, preparing them for their next step, while ensuring a succession plan is in place for each role.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.
• Identifying opportunities to grow revenue, strengthen the hotel's local reputation and maximise the potential of every department.

Career development & benefits

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Ideal candidate attributes

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Builder: You enjoy recruiting, developing and empowering people, creating a confident team culture where individuals grow and the whole hotel succeeds.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels and teams that make us proud.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.