Hotel Leisure Assistant

John Lewis Partnership; Corfe Castle; On-site; GBP 21,000 - 26,000; Full time

Job summary

The John Lewis Partnership is seeking a hospitality professional to provide consistently outstanding guest service in our hotel setting. You will engage guests at the bar and restaurant, share product knowledge, take orders, liaise with the kitchen, and uphold hygiene standards to ensure a superb guest experience.

Role involves varied full-time hours (37.5 per week) across seven days, with early starts, late finishes, evenings and weekends.

Qualifications

• Experience delivering high standards of guest service in hospitality.
• Ability to handle queries and contribute to a positive guest experience.
• Knowledge of food and drink service and allergen awareness.

Responsibilities

• Represent our brand by delivering excellent service to guests and team members.
• Interact with guests, take orders, check back and respond to queries.
• Liaise with kitchen team and assist with ongoing cleaning and hygiene tasks.
• Handle payments according to hotel standards and follow PPE requirements.
• Support other departments and participate in continuous improvement initiatives.
• Develop product knowledge of drinks and food to confidently answer allergen questions.

Skills

Guest service

Communication

Teamwork

Allergen awareness

Job description

To provide consistently outstanding customer service as a warm and friendly Partner, excelling in both bar and restaurant operations, and flexibly supporting other hotel departments to ensure an unrivalled guest experience and contribute to the and profitable running of your hotel in order to achieve business and personal objectives, along with those of your team and the hotel.

• Represent our brand well by always giving guests and team members excellent service.
• Interacting with guests, sharing product knowledge on drinks and food., while taking orders, checking back, and assisting with queries, clearing down and setting tables, as per operational standards
• Liaising with the kitchen team
• Resolving guest queries/complaints at the first point of contact.
• Upholding all policies and standards of food hygiene and cleanliness, including the completion of daily and weekly cleaning schedules
• Payment handling in accordance with hotel standards.
• Correct use of PPE.
• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
• Assisting other departments within the hotel when required.
• Development of personal knowledge of food and drinks, allergen awareness and confidently dealing with guest allergen queries.
• Supporting the implementation of changes to ensure continuous innovations and improvements are made within the department.
• Act in line with the Partnership's goals and democratic rules, working together as co-owners, and showing customers and colleagues that this is a better way to do business.
• Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.
• Keep learning and growing in your job and as a person. Look for ways to do more, do better, or do things differently. Always be involved and share your knowledge in your profession
• Value the diverse experiences people bring to the Partnership, as this helps us make fairer and better decisions

Varied hours of full time work (37.5 hours) across seven days to include early starts, late finishes, evenings and weekends. Earliest start time 08:00, latest finish time 22:45

The partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.