Hotel Housekeeper — Create spotless, welcoming guest rooms

Brightstar Hospitality Management; Salisbury; On-site; GBP 18,000 - 23,000; Full time

Job summary

Brightstar Hospitality Management in Salisbury is seeking a Hotel Housekeeper to ensure guest rooms and public areas are spotless, inviting and well-presented.

You will follow cleaning checklists, handle linens, respond to guest requests, and work with the team to maintain high standards and a safe environment.

The role requires flexible shifts, a strong work ethic, and a commitment to guest satisfaction and Brightstar values.

Qualifications

• Excellent attention to detail and cleanliness standards.
• Ability to manage time and work independently.
• Strong communication and guest service skills.
• Physical ability to lift, bend, and perform repetitive tasks.
• Flexible to work various shifts, including weekends and holidays.
• Experience in housekeeping or cleaning roles preferred.
• Familiarity with cleaning products and safe handling preferred.
• Ability to communicate clearly with guests and team members.

Responsibilities

• Collaborate with the housekeeping team to maintain hotel standards.
• Communicate clearly and respectfully with other departments.
• Support new team members by sharing knowledge of hotel procedures.
• Contribute to a welcoming and inclusive workplace culture.
• Take pride in the presentation of your work and the team’s results.
• Provide friendly service when interacting with guests.
• Demonstrate the Brightstar values in daily tasks.
• Clean and prepare guest rooms, bathrooms, and public areas to a high standard.
• Replace linens, towels, toiletries, and amenities as needed.
• Follow cleaning checklists and procedures consistently.
• Report maintenance issues or room damage promptly.
• Conduct deep cleans or special projects as assigned.
• Ensure laundry and supply areas are tidy and well-stocked.
• Follow hygiene and safety guidelines in all tasks.
• Use supplies and equipment efficiently to avoid waste.
• Help identify opportunities to reduce costs without affecting quality.
• Support guest satisfaction by maintaining spotless rooms and facilities.
• Prevent loss or damage to hotel property through careful handling.
• Help drive positive guest reviews by ensuring comfort and cleanliness.
• Manage time effectively to maximise room turnaround.
• Protect hotel resources through responsible use of cleaning materials.
• Adhere to health & safety, fire safety, and COSHH procedures.
• Promote environmentally responsible practices, including recycling and energy saving.
• Ensure secure handling of lost property and guest belongings.
• Treat all guests and colleagues with fairness and respect.
• Report any concerns or incidents promptly to management.
• Act with integrity and discretion in all guest interactions.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills

Attention to detail

Time management

Guest service

Physical stamina

Teamwork

Flexible shifts

Housekeeping experience

Cleaning products knowledge

Clear communication

Job description

Brightstar Hospitality Management in Salisbury is seeking a Hotel Housekeeper to ensure guest rooms and public areas are spotless, inviting and well-presented.

You will follow cleaning checklists, handle linens, respond to guest requests, and work with the team to maintain high standards and a safe environment.

The role requires flexible shifts, a strong work ethic, and a commitment to guest satisfaction and Brightstar values.