Hotel Host

Cyder; Castle Cary; On-site; GBP 29,000; Full time

Job summary

Join a renowned luxury hotel as a Hotel Host, where you'll be at the forefront of ensuring an exceptional guest experience. Your role will involve welcoming guests, managing operations, and leveraging your customer service skills in a positive work environment. Enjoy competitive pay, generous benefits including discounts, wellness programs, and opportunities for personal development.

Benefits

Complimentary gym access

Discounted hotel stays for staff

Free meals during shifts

Employee recognition programs

Up to 30 days annual leave

Qualifications

• Exceptional customer service skills required.
• Ability to anticipate and fulfill guest needs.
• Experienced in hospitality operations.

Responsibilities

• Welcoming guests and ensuring seamless daily operations.
• Handling payments and assisting other departments.
• Responding to guest needs and queries throughout their stay.

Skills

Customer service

Communication

Problem solving

Job description

Hotel Host

£28,933 per annum plus generous tronc and fantastic benefits

40 hours over 5 days, including regular weekends and bank holidays

A mixture of morning, mid and evening shifts

*Winner of 3 Michelin Keys

* World's Best Boutique Hotel - Hotel and Lodge Awards

*South-West England's Hotel of the Year - The Times and Sunday Times

Our Hotel Hosts

As the initial point of contact for our guests, our hosts play a pivotal role in ensuring the seamless daily operations of our hotel. Leveraging their extensive knowledge of our estate, our experienced hosts adeptly anticipate and fulfil guests' desires, providing guidance through various activities on the estate to ensure an optimal experience. From welcoming guests upon arrival to handling payments, supporting other departments, and proficiently implementing our policies, our hosts use their exceptional customer service skills to respond to guests' needs throughout their stay, ensuring a memorable and enjoyable experience.

Working hours will be a mixture of early (7am - 3:30pm), middle and late (2pm - 10:30pm) shifts, with regular weekend and bank holiday working.

What we can offer

• A positive workplace environment with opportunities to develop both personally and professionally.
• Stay in shape with our complimentary use of our gym and wellbeing classes
• Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments.
• Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
• Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
• Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
• Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
• We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
• Support from our Employee Assistance Programme for both yourself and your family
• A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
• Up to 30 days annual leave each year for our full-time team

Where you'll be working - Our Hotels

Hadspen House - the focal point of our estate, housing a 24-bedroom hotel, library, bar and kitchen called the Botanical Rooms. We offer a true, farm to fork dining experience in a beautifully designed, atmospheric 60 cover restaurant. All food is prepared in our kitchen with ingredients fresh from our gardens or locally sourced, ensuring quality and seasonality throughout our offering. Open for breakfast through to dinner, we also host afternoon tea in the library and early evening cocktails on the terrace. The department extends into the house, encompassing the bar, library, croquet lawn, terrace and badminton court – delivering exceptional service throughout.

The Farmyard - a reimagined dairy nestled in the rolling Somerset hillside, our newest hotel project which houses 17 beautiful guest rooms within a newly renovated farmhouse with outbuildings. The Farmyard boasts a swimming pool, games room, honesty bar and 40-cover restaurant. Open breakfast through to dinner and using the finest produce from the estate, we cook in a wood fired oven and our chefs serve straight to the table. Seasonally lead, hearty yet humble sharing dishes with carafes of wine served in a beautiful stone barn, with relaxed yet high-end service and open kitchen.

Who are we? - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.

INDAVR