Hotel Head Receptionist

New Forest Hotels; Lyndhurst; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-regarded hotel in the New Forest is seeking a Head Receptionist to lead its front desk team. This full-time position requires leadership experience in hospitality, with responsibilities including managing check-ins, handling guest feedback, and ensuring excellent service. If you possess strong organizational and customer service skills, we invite you to apply and become part of a supportive team in a beautiful location.

Qualifications

• Previous experience in a hotel reception leadership role.
• Confident Rezlynx user.
• Strong understanding of hotel operations.

Responsibilities

• Oversee the daily operations of the front desk and manage a small team.
• Ensure smooth and professional guest check-in and check-out experiences.
• Deliver outstanding customer service and handle guest queries efficiently.

Skills

Customer Service

Team Coordination

Organizational Skills

Communication

Multi-tasking

Tools

Rezlynx

Job description

Head Receptionist - New Forest Hotel

We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis.

Key Responsibilities:

• Oversee the daily operations of the front desk and manage a small team of 3 reception staff
• Ensure smooth and professional guest check-in and check-out experiences
• Use of Rezlynx (essential) to manage bookings, room allocations and reporting
• Deliver outstanding customer service and handle guest queries efficiently
• Respond professionally to third-party reviews and guest feedback
• Liaise closely with Housekeeping, Night Porter and Central Reservations teams
• Plan ahead for arrivals, events, conferences and afternoon teas
• Carry out daily banking procedures and basic bar work as needed
• Assist with service during afternoon teas and small functions
• Build strong relationships with regular guests and offer a warm welcome to all
  
  

What We’re Looking For:

• Previous experience in a hotel reception leadership role
• Confident Rezlynx user
• Highly organised, process-driven, and able to think on your feet
• Strong understanding of hotel operations and team coordination
• Exceptional communication and customer service skills
• Ability to multi-task and stay calm under pressure
  
  

If you're ready to step into a key role at a friendly, fast-paced hotel where no two days are the same, we’d love to hear from you.

Apply now to join a supportive team in a stunning location.

Head Receptionist - New Forest Hotel

We are seeking an experienced Head Receptionist to lead our front desk team at our beautiful hotel nestled in the heart of the New Forest. This is a full-time position, working 5 days out of 7, including weekends on a rota basis.

Key Responsibilities:

• Oversee the daily operations of the front desk and manage a small team of 3 reception staff
• Ensure smooth and professional guest check-in and check-out experiences
• Use of Rezlynx (essential) to manage bookings, room allocations and reporting
• Deliver outstanding customer service and handle guest queries efficiently
• Respond professionally to third-party reviews and guest feedback
• Liaise closely with Housekeeping, Night Porter and Central Reservations teams
• Plan ahead for arrivals, events, conferences and afternoon teas
• Carry out daily banking procedures and basic bar work as needed
• Assist with service during afternoon teas and small functions
• Build strong relationships with regular guests and offer a warm welcome to all
  
  

What We’re Looking For:

• Previous experience in a hotel reception leadership role
• Confident Rezlynx user
• Highly organised, process-driven, and able to think on your feet
• Strong understanding of hotel operations and team coordination
• Exceptional communication and customer service skills
• Ability to multi-task and stay calm under pressure
  
  

If you're ready to step into a key role at a friendly, fast-paced hotel where no two days are the same, we’d love to hear from you.

Apply now to join a supportive team in a stunning location.