Hotel General Manager

Real Recruitment Solutions; Lower Blandford St Mary; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Pension Plan

Life Assurance

Employee Assistance Programme

Discount on Hotel Stays

Meals Provided During Shifts

Parking Facilities

Online Discount Portal

Home & Tech Scheme

Enhanced Family Leave

Critical Illness Cover

Long Service Recognition

Birthday Celebrations

Wage Streaming Options

Health Cash Plaans

Aviva Digi Care Services

Discounted Gym Membership

Cycle to Work Initiative

Job summary

Real Recruitment Solutions is seeking a Hotel General Manager to oversee the operational, commercial and guest experience performance of multiple hotels within the region. You will lead regional teams, drive guest satisfaction, manage budgets and ensure high service standards across all properties.

The role reports to the Group Operations Manager and offers a salary of £60,000–£65,000 with a focus on occupancy, revenue growth and regional strategy.

Responsibilities

• Ensure exceptional service delivery across all departments, maintaining a welcoming, efficient, and guest-focused atmosphere.
• Oversee guest feedback, complaints, and compliments, ensuring a timely resolution.
• Maintain high standards of cleanliness, safety, functionality and presentation across all hotels in the region.
• Ensure staff follow SOPs, Health & Safety, COSHH, and hygiene protocols.
• Achieve and exceed regional sales, revenue, profit and operational performance targets.
• Prepare, review and monitor budgets, forecasts and financial reports for each hotel and the wider region.

Job description

Job: Hotel General Manager

Salary: £60,000 - £65,000

Location: Bournemouth

Benefits

• Pension Plan
• Life Assurance
• Employee Assistance Programme
• Discount on Hotel Stays
• Meals Provided During Shifts
• Parking Facilities
• Online Discount Portal
• Home & Tech Scheme
• Enhanced Family Leave
• Critical Illness Cover
• Long Service Recognition
• Birthday Celebrations
• Wage Streaming Options
• Health Cash Plaans
• Aviva Digi Care Services
• Discounted Gym Membership
• Cycle to Work Initiative

Key Responsibilities

• Ensure exceptional service delivery across all departments, maintaining a welcoming, efficient, and guest-focused atmosphere.
• Oversee guest feedback, complaints, and compliments, ensuring a timely resolution.
• Maintain high standards of cleanliness, safety, functionality and presentation across all hotels in the region.
• Ensure staff follow SOPs, Health & Safety, COSHH, and hygiene protocols.
• Achieve and exceed regional sales, revenue, profit and operational performance targets.
• Prepare, review and monitor budgets, forecasts and financial reports for each hotel and the wider region.
• Maximise occupancy, revenue and profitability across the regional portfolio through effective yield management and commercial focus.
• Work closely with Sales & Marketing teams to shape regional strategy, campaigns and local property activity.
• Encourage all staff to act as brand ambassadors and drive upselling.
• Support the development and delivery of regional and hotel-specific Sales & Marketing Plans.
• Lead, motivate and develop General Managers, Heads of Department and hotel teams across the region to achieve high performance.
• Oversee recruitment, training, succession planning and development across regional management and property teams.
• Ensure that regular appraisals are conducted, performance objectives are set, and internal promotions are supported.
• Provide accurate regional reports, performance updates and recommendations to the Group Operations Manager and Board of Directors.
• Recommend operational improvements, revenue strategies, cost efficiencies and best-practice sharing across the region.
• Contribute to regional growth by aligning hotel objectives with company goals and supporting the onboarding of additional hotels into the area where required.
• Ensure high standards of presentation, cleanliness and professionalism are upheld consistently across all hotels.
• Attend regional meetings, training and conferences, and provide operational support to current or future properties within the area as required.

Purpose of the Role of Hotel General Manager To oversee and be responsible for the operational, commercial, people and guest experience performance of multiple hotels within the region. This role ensures consistent standards, effective leadership and smooth coordination across all properties, while supporting future growth where additional hotels may be added to the regional portfolio.

Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union.