Hotel General Manager

Andrew Brownsword Hotels; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A collection of historic hotels in London is seeking a hands-on Hotel Manager to lead their team at Sydney House Chelsea. The ideal candidate will ensure excellent guest service, meet commercial goals, and develop staff while managing hotel operations effectively. This role offers a competitive salary, benefits, and opportunities for professional development.

Benefits

Retail and hospitality perks

25% off food & beverage

Confidential helpline

Free meals during duty

Development opportunities

Milestone awards and gifts

Qualifications

• Previous experience in a management role within a hotel operation is required.
• Strong understanding of hotel commercial goals.

Responsibilities

• Lead the hotel team to success.
• Ensure sales and revenue targets are met.
• Enhance the guest journey at all opportunities.

Skills

Guest service

Coaching and development

Commercial mindset

Strong IT skills

Job description

Overview

The Brownsword Group has created arguably the mosticonic collection of historic countryside and city centre hotels, all wonderfulproperties set within beautiful grounds and cities, all with their own storiesto share. Generosity, quality, and welcoming hospitality is what they do verywell. Being exceptional hoteliers has been the core of the operation, creatinga successful hospitality business.

Role and Location

Reporting to the Regional General Manager, we arenow looking for a hands on, operational Hotel Manager to lead our small hotel(21 bedrooms with breakfast offering) and it's team to success inChelsea. We’re looking for a good manager, someone who knows what guestservice is all about, whilst also being commercially minded. We wantsomeone who will coach and develop the hotel team, whilst delivering greatservice and achieving the hotel's commercial goals.

Location: A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.

Hours: Full time. The role may work across any day of the week, butgiven Sydney House Chelsea is busiest during the week, this does mean weekendsoff are possible.

Bonus: We have a General Manager bonus scheme at all our hotels- we'lllet you know all about this and GM perks and benefits at the interview!

Service Charge

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Application notes

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way, whichever works best for you!)

Role fit

This role would suit an Operations/ Deputy Managerlooking for their first GM appointment, or even an experienced hotel Head ofDepartment, looking for a bigger and broader challenge. This is a very hands onrole where as General Manager you will get involved in everything from takingpart in the operation to managing the building itself.

Our General Manager will:

• Be hands on and be involved in everything, from helpinghousekeeping and checking in guests to managing the P&L
• Ensure that overall sales and revenue targets meet budgeted targetsagreed, and manage costs in line with revenue
• Be charismatic and engaging
• Develop and lead the people culture of the property with engagingand committed communication
• Ensure that all the team are committed to exceeding guestexpectations and enhancing the guest journey at every opportunity
• Have previous experience in a management role within a hoteloperation
• Have strong IT skills and be able to use digital platformswell
• Work well with the central support teams, implementing groupstrategies whilst also driving local activity to make the hotel great!

Our GM's meet at least twice a year in person andalso have fortnightly calls- so there is always an opportunity to askquestions, get support and find out what is going on across the business.

Perks and Benefits

• Treat yourself once in a while with lots of retail and hospitalityperks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will beentitled to 25% off food & beverage in our hotels plus we offer anamazing staff rate of £25 B&B per person across the group & yourfriends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally runconfidential helpline for any support you require about anything you mightneed as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teamsto be curious. Everyone can learn and develop - our developmentpathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we havemade hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us -our milestone awards include Champagne, afternoon tea, or dinner for youand someone special. When you reach the big milestones, you receive extraspecial gifts on top like longer hotel stays, extra days off and a uniquegift especially chosen for you.

About our family of hotels

About our family of hotels

We bring a family of hotels together under oneroof, ready to welcome guests with open arms, warm hearts and experiences thatare simply memorable.

Each of our hotels are unique, individual, andquirky in personality. Quality is fundamental to everything we do, and it isthe simple things that matter. We believe everyone should feel included,special and welcome, and that applies to our team and our guests.

We have very unique hotels in very speciallocations, from the award winning Gidleigh Park in Devon, the 900-year-oldAmberley Castle to our cool city centre Abode Manchester set in a 19th centurytextile factory, two minutes from Piccadilly train station – to see the wholegroup, take a look here www.brownswordhotels.co.uk

If you're the type of person that likes to learnand share the wisdom, get in touch

Send us a Whatsapp message with FAMILYFIRST to [phone] to find out more, chat to us and apply (or apply the normal way,whichever works best for you!)