Hotel General Assistant

The Aurora Group; Minehead; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading college and training hotel in Minehead is seeking a General Hotel Assistant. The role involves supporting daily operations across reception and housekeeping, ensuring high standards of customer care and safety for students. Opportunities for training and development, along with various employee benefits, provide an enriching work environment.

Benefits

Full training and continued support

Discount on accommodation and meals

Life assurance and pension

Health cashback plan

Car lease scheme

Bike to work scheme

Free parking

Qualifications

• Hotel experience in all departments.
• At least 1 year's reception experience.
• Experience of working with vulnerable adults or children is desirable.

Responsibilities

• Support reception, front of house, and housekeeping.
• Ensure the safety and well-being of students.
• Cover reception duties including bookings and payments.

Skills

Customer Care

Teamwork

Education

City and Guilds Hospitality and Catering Level 2

Job description

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Hours: Hours per week – Term time plus additional days and training ( weeks per year)

Welcome to Aurora Foxes, a specialist college and training hotel for young people with learning disabilities, situated in the friendly seaside town of Minehead. Foxes is a very special place.

We believe in changing lives and giving our students the skills, knowledge, and confidence to successfully shape their own future. Our aim is to equip our young adults with the life and hospitality skills to become work ready, life ready.

The main purpose of the role:

As our General Hotel Assistant you will support reception, front of house and housekeeping to ensure the continuous smooth running of the hotel business.

• Ensure the safety and well-being of the students while on duty by being aware of Company policies relating to Food Hygiene, Food Safety, Health & Safety and COSHH.
• Attend all appropriate meetings as and when required.
• absolutely ensure to always deliver a high standard of customer care.
• Complete cleaning and preparation tasks to support business needs and requirements to be compliant.
• Complete regular checks on the toilets, bedrooms, and laundry tasks and clean/complete as required.
• Support with the clearing and cleaning of still room if no kitchen porter is on shift.
• Complete the clearing and cleaning of all public areas as required ensuring high standards are maintained.
• Take direction from the Hotel Manager and Senior Leadership Team as to the tasks which require completion to meet the daily business needs.
• Cover reception duties in a professional manner including taking phone calls, taking bookings, checking in guests and completing payments.

Please see the link below for our full job description:

Skills and Qualifications

• Hotel experience in all departments and be a positive team player.
• City and Guilds Hospitality and Catering Level 2 or equivalent.
• At least 1 year’s reception experience.
• Experience of working in a hotel or restaurant setting.
• Experience of working in a team setting.
• Allergen's course (desirable).
• Working with young vulnerable adults or children (desirable)

Benefits and Additional Information

What’s on offer?

• Full training and continued support
• Opportunity to gain qualifications, which will be funded by us!
• % off accommodation, hot drinks and food at Foxes Hotel
• Life assurance and pension
• Health cash back plan
• Car lease scheme
• Bike to work scheme
• Free parking

Apply/Enquiries

If you are interested in this role then please apply on-line and complete our application form. For more information on this position please contact