Hotel Front office Receptionist

TN United Kingdom; Stansted Mountfitchet; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a forward-thinking hospitality team as a Front Office Receptionist in Stansted Mountfitchet. You will be the first point of contact for guests, ensuring a seamless experience from check-in to check-out. This role requires strong customer service skills, a vibrant personality, and the ability to multitask effectively. Enjoy a range of benefits including hotel discounts, flexible working opportunities, and a minimum of 30 days holiday. This is a fantastic opportunity to grow in a supportive environment that values quality work and employee wellbeing.

Benefits

Hotel discounts

Wagestream access

Employee Assistance Programme

Career breaks

Volunteer days

30 days holiday

Flexible working opportunities

Qualifications

• Passion for delivering exceptional guest experiences.
• Strong customer service skills are essential.

Responsibilities

• Ensure smooth check-in and check-out processes.
• Communicate relevant guest feedback to the Front Office Manager.

Skills

Customer Service

Multitasking

Communication

Job description

Hotel Front Office Receptionist, Stansted Mountfitchet

Job Details

• Client:
• Location: Stansted Mountfitchet
• Job Category: Other
• EU work permit required: Yes
• Job Reference: 2e10bf30af32
• Job Views: 12
• Posted: 29.04.2025
• Expiry Date: 13.06.2025

Job Description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriot, and IHG, as well as independent hotels.

What is in it for you?

As part of the Aimbridge team, you will enjoy benefits including:

• Hotel discounts across the portfolio – Staff rates and up to 50% off on food & beverage and spa services
• Wagestream – Access up to 40% of your earned wages before payday and set up automatic savings for financial wellbeing
• 24/7 Employee Assistance Programme
• Career and lifestyle breaks for key life events
• Volunteer days – Up to two days per year for charity work
• Minimum of 30 days holiday
• Flexible working opportunities

A Day in the Life

As a Front Office Receptionist, you will be the first and last point of contact for guests, ensuring smooth check-in and check-out processes. You will communicate relevant guest feedback to the Front Office Manager, maximize room occupancy, and promote hotel services and facilities using up-selling techniques. Compliance with security, fire regulations, and health and safety legislation is essential.

Based at Hampton by Hilton Stansted, you will join a passionate team that values quality work without overworking.

What We Need from You

To succeed, you should be passionate about delivering exceptional guest experiences and embody our brand standards. Strong customer service skills and the ability to multitask are essential.

At Aimbridge, personality is key; we value individuals with a vibrant personality and a genuine passion for hospitality.