Hotel Front of House Assistant Windsor, UK Guaranteed Hours (MGH)

Merlin Entertainments; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a renowned theme park as a Hotel Front of House Assistant! This role is all about creating memorable experiences for guests, ensuring they feel welcomed and valued. Engage with visitors as they arrive, assist with their luggage, and provide top-notch service throughout their stay. With flexible hours and a dynamic environment, you’ll be part of a team that thrives on making magic happen every day. Enjoy fantastic perks, including discounts and free tickets to attractions worldwide, while working in a fun and exciting atmosphere!

Benefits

40% discount off LEGO sets

20 free tickets for Merlin Attractions

25% discount in Merlin retail shops

Fortnightly pay

Pro rata holiday allowance

Private pension scheme

Life assurance scheme

Employee assistance programme

Free staff parking

Ongoing training & development

Qualifications

• Experience in a hotel front of house or receptionist role.
• Confident in manual handling and lifting guest luggage.
• Comfortable using computer-based booking systems.

Responsibilities

• Ensure guests receive a 5-star experience at check-in and check-out.
• Manage guest flow and assist with luggage.
• Book breakfast/dinner/swimming sessions for guests.

Skills

Customer Service

Manual Handling

Computer-based Booking Systems

Flexibility

Job description

What you'll bring to the team

Hotel Front of House Assistant

Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY

Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)

Contract Type: Seasonal, until Winter 2025

Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for Hotel Front of House Assistants to join our AWESOME Hotel Operations Team!

Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience!Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!

As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carryingout checking of park tickets and giving our guests your best tips for a great day out!

You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receivingguest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.

Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.

Qualifications & Experience

• Experience of working in a Hotel within a Front of House or Receptionist role
• Confident in manual handling as you will be expected to lift and move guest luggage
• Flexible approach to working – our Hotel Reception Team are not an office-based function.
• You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
• Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
• Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
• Have a passion for delivering excellent service and a passion for our brand

Benefits

• Pay of £8.00 - £12.21 per hour (age related)

• 40% discount off LEGO sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Merlin annual pass discount codes for your loved ones

• Fortnightly pay
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Free staff parking
• Ongoing training & development

About the LEGOLAND Windsor Resort

We are looking for Hotel Front of House Assistants to join our team at the LEGOLAND Windsor Resort. Our Resort is home to over 55 rides, live shows and attractions and is known the world over as being the ultimate LEGO theme park experience for families with children aged 2-12 in the UK! Set in 150 acres of parkland, LEGOLAND is home to not only the iconic theme park, but also offers two incredible LEGO themed Hotels plus the brand new Woodland Village opening in 2024! This role is based at the Windsor Resort site – which is pretty awesome if you ask us!

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email [e-mail] one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £8.00/Hr.-GBP £12.21/Hr.