Hotel Front Desk Receptionist

Bighornlaw; City of Westminster; On-site; Full time

Job summary

An established industry player is seeking a motivated hotel front desk agent to join their guest services team. In this role, you will be the welcoming face of the hotel, responsible for managing guest accounts, addressing inquiries, and ensuring a positive experience for all visitors. If you thrive in a dynamic environment and enjoy interacting with guests, this position is perfect for you. You’ll bring your excellent communication skills and customer service expertise to create memorable stays for every guest. Join a team that values service and hospitality, and take the next step in your career!

Qualifications

• 1+ year of experience in hospitality as a front desk agent or similar role.
• Strong communication and customer service skills are essential.

Responsibilities

• Welcome guests, manage accounts, and answer inquiries to ensure excellent service.
• Handle customer complaints and ensure guest accommodations are ready.

Skills

Customer Service Skills

Communication Skills

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Office

Reservation Management Systems

Job description

DoubleTree by Hilton Hotel Denver - Westminster • Westminster, CO, US

Posted 2 days ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$19+ hour

About DoubleTree by Hilton Hotel Denver - Westminster

Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.