Hotel Front Desk Manager

Bighornlaw; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job description

The Great Hotel to work for future growth, flexibility in work hours.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Handle check-ins, check-outs, and reservations efficiently.
• Manage phone calls, emails, and guest inquiries professionally.
• Maintain accurate records and update the property management system.
• Assist guests with information about the hotel facilities and nearby attractions.
• Resolve guest concerns promptly and escalate issues as needed.
• Process payments, issue invoices, and handle cash or credit card transactions securely.
• Coordinate with housekeeping and other departments to meet guest requirements.

Qualifications

• Previous experience in front desk or hospitality roles is preferred.
• Strong communication and interpersonal skills.
• Proficiency in using hotel management software (e.g., Opera, PMS).
• Ability to multitask, prioritize, and handle high-pressure situations.
• A professional and friendly demeanor with attention to detail.
• Flexibility to work in shifts, including weekends and holidays.
• High school diploma or equivalent; a degree in Hospitality Management is a plus.

Preferred Skills

• Fluency in multiple languages.
• Knowledge of local attractions.

Compensation

$11 - $14 hourly

About Comfort Suites

We are a hotelier-owned franchise hotel under the brand name Comfort Suites, (Choice International).